Associate Account Manager

Quantcast; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

A leading digital advertising company in Dublin is seeking an Associate Account Manager to oversee client campaigns and provide outstanding customer support. The role requires at least 2 years of experience in client-facing roles, fluency in German and English, and a collaborative mindset. You will support campaign management and drive growth while fostering strong client relationships. This position offers competitive compensation, hybrid work flexibility, and comprehensive benefits.

Benefits

Performance bonus

Equity

Comprehensive benefits package

Generous vacation

Medical coverage

Dental coverage

Vision coverage

Retirement plans

Qualifications

• Minimum 2+ years of client facing experience, marketing or consulting.
• Demonstrated track record of success in customer service.
• Aptitude for working in small, collaborative teams.

Responsibilities

• Own a book of business and manage client campaigns.
• Be the main point of contact for campaign support.
• Partner with Account Director for onboarding new clients.
• Drive growth through campaign renewals and upselling.

Skills

Client facing experience

Analytical skills

Customer service

Creative problem solving

Knowledge of media

Fluent in German

Fluent in English

Job description

At Quantcast, we're redefining what's possible in digital advertising. As a global Demand Side Platform (DSP) powered by AI, we help marketers connect with the right audiences and deliver measurable results across the Open Web. Our foundation is built on cutting-edge measurement and consumer analytics, giving our clients the tools they need to drive success in an ever-evolving digital landscape.

Since our start in 2006, we've pioneered industry firsts—from launching the original measurement platform for digital publishers to introducing the first AI-driven DSP. If you're ready to be part of a dynamic, forward-thinking team that thrives on creating transformative solutions, Quantcast is the perfect place to grow your career.

As an Associate Account Manager, you will ensure the success of current running campaigns, delivering world class customer support in order to exceed expectations of retaining and growing the business in EMEA. You will start to take on the longer tail clients and ensure success of these campaigns with guidance from your manager, and will cultivate strong partnerships with both internal teams and clients where appropriate, to ensure campaigns are set up for success and deliver against the client objectives. You will help put together weekly reports with insights, Post Campaign Analysis and feed into recommendations and Quarterly Business Reviews. Fluency in German is desirable.

What you'll do:

• Own a book of business and be responsible for retaining and growing it. Clients will be both managed service and self serve.
• Be the main point of contact for client campaign set up and support, resolving client issues in a timely manner. With Self Serve clients, lead onboarding calls and ensure clients are up to date on new platform features and capabilities.
• Partner closely with the Account Director and your manager to ensure that the onboarding of new clients is accomplished in a timely and efficient manner.
• Ensure agreed upon campaign is successful by consulting with clients on their campaign objectives and providing solutions to meet objectives.
• Drive growth through ongoing campaign renewals, and increase deal size over time.
• Be commercially astute looking for opportunities for upsells of existing activity and selling in new products.
• Work closely with Client services team to ensure operational excellence.
• Performance calls and weekly client reporting / PCA collateral.
• Provide input on quarterly client business reviews that result in continuous renewal and incremental revenue.
• Provide research and insights to deepen client relationships and scale new lines of business.

Who you are:

• Minimum 2+ years of client facing experience, marketing or consulting, preferably agency or client side experience.
• Analytical skills.
• Demonstrated track record of success in outstanding customer service.
• Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
• In depth knowledge of traditional, digital and mobile media.
• Fluent in German and English.

Quantcast operates in a hybrid work environment. The in office days are Tuesday, Wednesday, and Thursday.

At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes eligibility for a performance bonus, equity, and a comprehensive benefits package. Depending on your location, this may include generous vacation, medical, dental, and vision coverage, and retirement plans. For more details, visit our Careers page and see how we support our team. Please see the Applicant Privacy Notice for details on our applicant privacy policy.

Founded in 2006 and headquartered in San Francisco, we are a diverse, aligned community with offices across 10 countries worldwide. Join the team that unlocks potential.

Quantcast is an Equal Opportunity Employer.