Assistant Manager, Kurt Geiger Brown Thomas, Dundrum

Kurt Geiger; Dundrum; On-site; EUR 42,000 - 60,000; Full time

Job summary

Kurt Geiger in Dundrum, Ireland, is seeking an inspiring retail leader to elevate customer service, sales and team performance for our luxury footwear and accessories brand.

You will model exceptional service, drive KPI targets, manage rosters and payroll, protect the brand, and ensure store presentation aligns with company guidelines.

Join a fast-paced, inclusive team where amazing people are the key to driving our business forward, with generous benefits and progression opportunities.

Qualifications

• Background in fashion-forward footwear, accessory, or fashion brand is preferred.
• Demonstrated ability to drive sales and work toward KPI targets.
• Immaculate presentation and professional representation of a luxury brand.

Responsibilities

• Ensure customer service is of the highest standards at all times.
• Be a role model for your team and with your own service standards.
• Ensure all store and company sales targets, operations goals, policies and procedures are met and maintained.
• Actively liaise with your team and Senior Management.
• Maintain a high-performance team through effective management of productivity, targets, employee relations and coaching on development.
• Manage and maintain staff scheduling and payroll budgets; adapt to trading patterns.
• Roster your team effectively to ensure optimal cover during peak periods.
• Protect the Kurt Geiger brand and ensure team personal presentation standards.
• Ensure store visual presentation aligns with company guidelines.

Skills

Customer service

Sales performance

Team management

Brand representation

Job description

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

WE NEED YOU TO:

• Ensure customer service is of the highest standards at all times
• Be a role model for your team and with your own service standards
• Ensure all store and company sales targets, operations goals, policies and procedures are met and maintained
• Actively liaise, communicate and develop good relations with your team and Senior Management
• Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development
• Manage and maintain staff scheduling and meet payroll budgets, remaining reactive to trading patterns
• Rota your team effectively and ensure optimum cover during peak trading periods
• Protect the Kurt Geiger brands and ensure all team members meet personal presentation standards
• Ensure your store maintains excellent visual presentation which is consistent with company guidelines

Requirements

• Background with a fashion-forward footwear, accessory or fashion brand
• To be a customer service ambassador
• Proven ability to drive sales and team working to KPI’s
• To be immaculately presented and representative of our luxury/fashion forward brand in every way
• Competitive basic salary
• Gorgeous shoes each season

If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real

We Are One

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism