Assistant Front Office Manager

Adare Manor; Adare; On-site; EUR 42,000 - 56,000; Full time

Job summary

Adare Manor is recruiting an Assistant Front Office Manager to join our luxury resort team in Adare. You will support the Front Office operation, delivering five-star, personalised service and ensuring guest satisfaction at every stage of their stay.

As a confident, engaging leader, you will manage day-to-day front desk operations, coach the team, and uphold our high standards of service in a fast-paced, five-star environment. A passion for hospitality and Irish warmth is essential.

Qualifications

• Fluency in spoken and written English as essential.
• Strong communication and interpersonal skills.
• Natural leadership with passion for hospitality.
• Excellent organizational abilities and attention to detail.
• Calm, composed, and capable under pressure.

Responsibilities

• Lead the Front Office team under the Front Office Manager.
• Deliver five-star, personalised service to guests.
• Coach and inspire team members to uphold service standards.
• Anticipate guest needs and resolve issues seamlessly.
• Maintain brand values and high presentation standards.

Skills

English fluency

Communication skills

Interpersonal skills

Leadership

Attention to detail

Calm under pressure

Tools

HotSoft

Job description

At Adare Manor, our vision is "Beyond Everything"-a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction – 3 Keys. From Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team.

The Role

We are currently recruiting an Assistant Front Office Manager to join the exceptional Resort team at Adare Manor.

The Front of House team is the heartbeat of Adare Manor. As one of the first points of contact for our guests, the team plays a pivotal role in shaping outstanding first impressions and delivering seamless, intuitive service throughout every stage of the guest journey. Through meticulous attention to detail, deep resort knowledge, and genuine care, the team ensures that every experience is effortless, personalised, and truly memorable.

As Assistant Front Office Manager, you will be a confident, engaging, and intuitive leader with a naturally warm presence and a genuine passion for exceeding guest expectations. You will support the day-to-day operation of the Front Office, ensuring the highest standards of service delivery while maintaining a calm, professional, and solutions-focused approach in a fast-paced luxury environment.

You will demonstrate inspirational leadership, a proactive mindset, and a consistent drive to go above and beyond, ensuring the flawless execution of the guest journey from arrival to departure.

Key Responsibilities

• Support the Front of House Manager in leading a high-performing Front Office team
• Deliver exceptional, personalised service in line with five-star standards
• Act as a visible leader and role model, inspiring and coaching the team
• Anticipate guest needs and resolve issues seamlessly and professionally
• Ensure effective service recovery, maintaining guest satisfaction at all timesBuild strong relationships across all departments to ensure smooth operations
• Uphold operational procedures, standards, and brand values consistently
• Monitor and maintain the highest levels of presentation and service delivery

About You

• Previous Front Office, Guest Services, or supervisory/management experience in a luxury or five-star environment
• A natural leader with a passion for hospitality and exceptional service
• Highly organised with excellent attention to detail
• Strong communication and interpersonal skills
• Confident decision-maker with strong problem-solving abilities
• Calm and composed, with the ability to perform under pressure
• A genuine commitment to delivering warm, authentic Irish hospitality

Skills & Experience

• Fluency in spoken and written English is essential
• Strong computer literacy
• Experience with HotSoft or a similar Property Management System is desirable

Why Join Us

We Offer

• An exceptional working environment within one of Ireland's most prestigious resorts
• Development and progression opportunities that are beyond everything
• State-of-the-art facilities and equipment
• Competitive rates of pay and an attractive benefits package

If you would like to be part of one of the world's leading resorts, we would be delighted to hear from you.