Area Service Manager - Home Care -Donegal

Cpl Healthcare; Letterkenny; On-site; EUR 55,000 - 70,000; Full time

Job summary

A leading healthcare provider in Ireland is seeking an experienced Area Service Manager to oversee care teams and service quality in Letterkenny, Donegal. The role involves mentoring staff, managing service performance, and compliance with standards. Candidates must have a Level 6 qualification in Health & Social Care and prior management experience in health/social care. Competitive salary and benefits are offered.

Qualifications

• Previous management experience in health/social care for older people or disabilities.
• Office and field team management experience.
• Ability to lead teams, influence stakeholders, and adapt to change.

Responsibilities

• Lead and mentor the regional care team to deliver high-quality services.
• Monitor service performance and implement corrective actions.
• Develop processes for real-time service monitoring.

Skills

Management experience in health/social care

Strong communication skills

Problem-solving skills

Time-management skills

Budget management

Education

Level 6 or higher in Health & Social Care

Additional relevant education or training

Job description

Role Overview

Cpl Healthcare in partnership with our client is currently recruiting an Area Service Manager (ASM) to work as part of the team with a dynamic Home Care Company. Our client offers homecare support and personal care to clients around Ireland; this position will be based in Donegal.

ASM is a senior management role reporting to the National Operations Manager. The position oversees Care Supervisors and Care Coordinators, ensuring high-quality service delivery across a designated region.

Key Responsibilities

• Lead and mentor the regional care team to deliver timely, high-quality services.
• Monitor service performance, implement corrective actions, and maintain system updates.
• Optimize work schedules and achieve gross margin targets.
• Develop processes and reporting tools for real‑time service monitoring.
• Oversee client onboarding and service contract setup.
• Recruit, train, and manage care staff to meet growth demands.
• Handle service issues, liaise with HSE, and attend related meetings.
• Ensure compliance with company policies, regulatory standards, and training requirements.
• Manage administrative tasks, performance reporting, absenteeism, and staff turnover.
• Participate in out‑of‑hours coordination as per rota.

Qualifications

• Essential: Level 6 or higher in Health & Social Care.
• Desirable: Additional relevant education or training.

Experience & Skills

• Previous management experience in health/social care (older people or disabilities).
• Office and field team management experience.
• Budget management and commercial acumen.
• Strong communication, problem‑solving, and time‑management skills.
• Ability to lead teams, influence stakeholders, and adapt to change.

Personal Attributes

• Self‑motivated, resilient, and results focused.
• Strong leadership and interpersonal skills.
• Flexible, able to travel, holds a clean driving license.

For further information please contact Keelin on 0879319047 / [e-mail]