Apprentice Parts Advisor

Porsche Centre South Dublin; Dún Laoghaire; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading automotive service center in Dún Laoghaire is hiring an Apprentice Parts Advisor. This role involves managing customer enquiries, delivering exceptional service, and participating in a comprehensive training program. Ideal candidates should demonstrate good customer service skills and a passion for the motor trade. The position offers industry-leading training and an attractive benefits package including annual leave and assistance programs.

Benefits

Employment Assistance Programme

Industry-leading training and progression plans

Bike to Work Scheme

20 days of Annual Leave

Life cover

Active Social Club

PRSA

Qualifications

• Experience in customer service, telesales, or retail sales.
• Desire to work in the motor trade.
• Strong communication skills.

Responsibilities

• Act as the contact for parts enquiries.
• Manage flow of information between departments.
• Qualify parts needs and requests.
• Follow up on customer dissatisfaction as needed.
• Maintain product knowledge on the Porsche range.

Skills

Customer service

Telesales

Retail sales

Understanding of motor trade

Job description

Apprentice Parts Advisor Porsche Centre South Dublin

Dun Laoghaire, Dublin 18

Requirements

• To be the focal and experienced point of contact for Porsche customers requiring parts for their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage all parts telephone and walk‑in enquiries on behalf of the dealership.
• Qualify parts needs and requests.
• Establish understanding and an agreement with the customer of the parts required.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Porsche range.
• Maintain relevant systems ensuring accuracy at all times.

This is a Trainee role – Joe Duffy Group has a comprehensive training program tailored to an individual’s needs that can take up to six months to complete. During this program, you will receive training in the Joe Duffy Group process, database management, marketing, customer service and everything required for a successful aftersales career. The emphasis is on learning and developing skills, being mentored, observing experienced service advisors, classroom and brand training.

Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need motor experience, but you should have a desire to work in and an understanding of the motor trade.

If your priority is excellent customer service and you would like to work for Ireland’s leading motor retail group, apply online today!

We will recognise and reward your hard work, achievements and loyalty with an excellent basic salary benefits package:

• Employment Assistance Programme.
• Industry‑leading training and progression plans.
• Bike to Work Scheme.
• 20 days of Annual Leave.
• Life cover.
• Active Social Club.
• PRSA.

If you are passionate about customer service, are driven and ambitious, and believe that you have what it takes, then submit your CV and cover letter online today!

Skills

Technician Motors Drivers Licence Apprenticeship Apprentice Mechanic

Benefits

Manufacturer Training Full Training