Analyst I, Information Technology

IPS-Integrated Project Services; Dublin; On-site; EUR 38,000 - 55,000; Full time

Job summary

IPS, a Berkshire Hathaway company, seeks an Analyst I, Information Technology in Dublin to support enterprise applications, resolve user issues, maintain documentation, assist with reporting and data analysis, and collaborate with stakeholders and vendors to ensure reliable system performance.

This role emphasizes incident handling, data validation, testing activities, and maintaining SOPs while delivering high-quality customer service in a fast-paced environment.

Qualifications

• 2+ years of IT experience in an IT organization.

Responsibilities

• Provide incident and service request support for enterprise applications and business systems.

Skills

Power BI

Excel

Visio

Access

Planner

Data analysis

Documentation

Education

College degree (desired)

Tools

Power BI

Excel

Visio

Access

Planner

Job description

At IPS, we are global leaders in developing innovative solutions for the consulting, architecture, engineering, project controls, procurement, construction management, and CQV of technically complex facilities, primarily in the life sciences industry. We are looking for a talented Analyst I, Information Technology to join our dedicated team at our office in Dublin, Ireland.

You will report directly to the Manager, Applications, and support the administration, maintenance, and continuous improvement of enterprise applications and related business processes. You'll be responsible for providing application support, resolving user issues and service requests, maintaining documentation, assisting with reporting and data analysis, supporting testing activities, and monitoring operational processes. You'll also collaborate with business stakeholders, technical teams, and external vendors to ensure reliable system performance and high-quality customer support.

Additional Responsibilities

• Provide support for enterprise applications and business systems by responding to incidents, service requests, and user inquiries submitted through established support channels.
• Support the administration and maintenance of assigned applications by performing routine configuration, data validation, security, and user access activities.
• Create, maintain, and distribute operational reports, dashboards, data extracts, and other reporting solutions to support business and departmental objectives.
• Monitor scheduled jobs, automated processes, integrations, interfaces, and system notifications to ensure successful execution and timely issue identification.
• Participate in application testing activities, including system upgrades, enhancements, patches, bug fixes, and user acceptance testing efforts.
• Maintain Standard Operating Procedures (SOPs), Work Instructions (WIs), knowledge base articles, and other documentation required to support business and IT operations.
• Provide end-user training, support materials, and guidance to promote effective use and adoption of enterprise applications.
• Assist with data analysis, data validation, and process reviews to help ensure information accuracy and operational efficiency.
• Assist with user security administration activities, including access requests, role assignments, access reviews, and compliance with established security policies.
• Support audit, compliance, and governance initiatives by gathering documentation, preparing reports, and providing requested evidence for internal and external reviews.
• Collaborate with business users, technical teams, and external vendors to support day-to-day application operations and project-related activities.
• Maintain awareness of application functionality, business processes, and technology best practices through ongoing learning and professional development.
• Other IT Administrative functions as assigned.

Qualifications & Requirements

• 2+ years of IT experience in an Information Technology organization.
• Experience with Power BI or a similar reporting tool. (desired)
• College degree (desired) or equivalent work experience in the IT field.
• Advanced level of experience working with Microsoft Office products, particularly Excel (able to put formulas together, create pivot tables, etc.), Visio, Access, and Planner.
• Strong critical thinking and math skills as well as a detail-oriented work ethic.
• Demonstrate accuracy and attention to detail with a focus on accomplishing objectives.
• Basic understanding of sampling and monitoring methodology (pull reports off monitoring or reporting tools on a variety of applications).
• Excellent written communication and documentation skills.
• Work effectively with other members of the team and provide excellent customer service to end users.
• Previous working experience in a global environment is a plus. · Ability to work independently in a fast-paced environment.

Physical Demands

• Must be able to stand, sit, and walk for prolonged periods.

Work Environment

• Will work in office environments, attend meetings on and off site, and might tour project areas while being escorted by the client or IPS Supervisors for observation purposes.

Travel

• You may travel 5% of time for industry events or as necessary to complete duties.

Safety

• This position is a safety-sensitive position. The employee is designated for field work and attends activities at client sites where they work in construction, process, packaging, manufacturing, research, or other "non-administrative" areas.

All interviews are conducted either in person or virtually, with video required.

About Us

IPS, a Berkshire Hathaway Company, is a global leader in developing innovative business solutions for the biotechnology and pharmaceutical industries. Through operational expertise and industry-leading knowledge, skill, and passion, IPS provides consultancy services, architecture, engineering, project controls, construction management, and compliance services that allow clients to develop and manufacture life-impacting products. Its newest acquisition, Linesight, specializes in cost, schedule, risk, program, and project management services in various market sectors, including data centers, life sciences, and high-tech industries. With the addition of Linesight, IPS has over 3,000 professionals in over 45 offices across 17 countries in the Americas, Europe, Asia Pacific, Southeast Asia, Australia, and the Middle East.

Specialties

Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV and Staffing Services.

Equal Opportunity

All qualified applicants will receive consideration for employment at IPS without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. IPS is proud to be an affirmative action and equal opportunity employer.

Recruitment Policy

Attention Search Firms / Third-Party Recruiters: IPS is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with IPS. Regardless of past practice, all resumes submitted by search firms to any employee at IPS via email, the Internet, or directly to hiring managers at IPS in any form without a valid written search agreement in place for a specific position will be deemed the sole property of IPS, and no fee will be paid in the event a candidate is hired by IPS as a result of the referral or through other means.

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