Amazon Connect Implementation and Support Engineer

Tata Consultancy Services; Letterkenny; On-site; EUR 45,000 - 75,000; Full time

Job summary

A global tech consultancy in Letterkenny seeks an Amazon Connect Implementation and Support Engineer to design and implement cloud contact center solutions. The ideal candidate will have strong AWS knowledge and experience with programming languages such as JavaScript and Python. Join us to make an impact in tech while enhancing your career in a supportive environment.

Benefits

Competitive salary

Pension and health care

Extensive training resources

Health & wellness initiatives

Qualifications

• Strong knowledge of AWS ecosystem – Lambda, S3, IAM, CloudWatch, etc.
• Experience in programming and scripting languages like JavaScript, Python, SQL.
• Relevant experience in implementing Contact Centre solutions.

Responsibilities

• Design and implement Amazon Connect solutions.
• Collaborate with stakeholders to understand business requirements.
• Monitor and troubleshoot operational issues.

Skills

Strong knowledge of AWS ecosystem

Programming and Scripting languages (JavaScript/Node.js, Python, JSON/YAML, SQL)

DevOps and CI/CD tools

Contact flows and routing profiles expertise

Experience in speech services (Lex, Polly)

Familiarity with ITIL/ITSM frameworks

Strong communication and stakeholder management

AWS Certification (AWS Certified Solution Architect)

Degree/Diploma in computer science or relevant field

Experience in implementing Contact Centre solutions

Education

Degree/Diploma in computer science, information systems or relevant

Tools

AWS (Lambda, S3, IAM, CloudWatch, etc.)

Git, Code Pipeline, Jenkins

Job description

Role: Amazon Connect Implementation and Support Engineer

Job Type: Permanent

Location: Letterkenny Onsite

• Ready to utilise your skills in the Senior Middleware Administrator?
• Are you looking for an exciting opportunity work in an IT infrastructure team supporting a government initiative?
• Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team?

Join Tata Consultancy Services as an Amazon Connect Implementation and Support Engineer.

Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.

Careers at TCS: It means more

TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting team who challenge themselves every day.
• Collaborate with customers and stakeholders.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

The Amazon Connect implementation engineer is responsible for the design, deployment, configuration, and support of Amazon Connect cloud contact center solutions. This role works closely with business stakeholders, solution architects, and developers to implement scalable and secure customer engagement platforms.

Key responsibilities

The below outlines the main areas of responsibility.

• Design and implement Amazon Connect solutions for voice, chat, and omnichannel experiences.
• Configure call flows, IVR, contact routing, Lambda integrations, and third‑party tool integrations.
• Collaborate with stakeholders to understand business requirements and translate them into functional AWS Connect solutions.
• Configure AWS services such as Lambda, Lex, S3, DynamoDB, CloudWatch, and IAM for seamless integration with Amazon Connect.
• Manage integrations with CRMs, WFM tools, and analytics platforms.
• Monitor and troubleshoot operational issues and optimize performance.
• Create and maintain technical documents, SOPs, and knowledge bases.

Your Profile

Key skills/knowledge/experience:

• Strong knowledge of AWS ecosystem – Lambda, S3, IAM, CloudWatch, CloudFormation, DynamoDB, API gateway, etc.,
• Programming and Scripting languages – JavaScript/Node.js, Python, JSON/YAML, SQL, etc.,
• DevOps and CI/CD – Git, Code Pipeline, Jenkins or similar; deployment automation and version control for infrastructure
• Proficient in building contact flows, queues, routing profiles, and prompts in Amazon Connect.
• Experience in speech services (Lex, Polly), CTI/CRM integration, and SAML‑based authentication.
• Familiarity with contact center operations and ITIL/ITSM frameworks.
• Strong communication and stakeholder management.
• AWS Certification (AWS Certified Solution Architect – Associate/Professional).
• Degree/Diploma in computer science, information systems or relevant.
• Relevant experience in implementing Contact Centre solutions.
• Preferred experience in working with Amazon Connect implementations.

Good to have

• AWS Certified (AWS Certified Cloud Practitioner, Solutions Architect or AWS Certified Developer).

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [e-mail] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.