AI Platform Engineer, Enablement and Governance Operations

Kraken; Ireland; On-site; EUR 120,000 - 170,000; Full time

Job summary

Kraken, a leading crypto platform, is building the Enterprise Transformation team to design and operate the internal AI platform. You will shape the technical layer from integration surface to production runbook and work with teams to unlock real leverage from tooling.

This role requires hands-on software delivery, API integrations with LLM and SaaS, and strong identity and governance capabilities. You will own the governed gateway, control spend, and enable safe, scalable AI across the

Qualifications

• Enterprise SaaS admin for 1,000+ seats, ideally including an AI or LLM platform.
• Ability to build and ship working software; Python or similar language should be natural to you.
• Experience integrating with LLM and SaaS APIs and agent/tool use patterns.
• Knowledge of identity and access: Okta, OAuth, SCIM, SSO.
• Strong written communication for technical docs and runbooks.

Responsibilities

• Design and build the technical layer of the AI platform, from integration surface to production runbook.
• Own the governed integration gateway as an engineering surface, including onboarding, authentication flows, reliability and vendor escalation.
• Build internal tooling that extends the platform, including scaffolding, prompt assets, evaluation harnesses, automation and integrations with systems of record.
• Configure and operate tiered spend controls across the AI estate, set caps by role, build alerts and perform reconciliations.
• Implement data handling policy controls: identity integration, SSO/SCIM, entitlement by role, and workspace configuration.
• Work directly with teams to unblock them and enable leverage from tools.
• Run technical enablement: deep dives, office hours, and governance of engineering knowledge base material.
• Administer the enterprise AI estate end to end: model turn ups, feature enablement, provisioning queues, vendor configurations.

Skills

Enterprise SaaS admin

Python development

LLM / AI platform integration

Identity & access management

Documentation & runbooks

Tools

Git

CI/CD

Containers

Secrets management

Job description

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

The team

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

Enterprise Transformation owns Kraken's internal AI platform. AI tooling is deployed at scale across the org. Tiered spend controls are live, a governed integration gateway is in production, and a system inventory is being built against real regulatory obligations. The next constraint is not access. It's capability. The frontier moves every few weeks, and most of what arrives is a protocol, API, or primitive that someone has to turn into something the rest of the company can safely use.

The opportunity

• Design and build the technical layer of the AI platform, from integration surface to production runbook. Identify capability gaps between what's possible and what the organization can safely use, then close them by evaluating vendors or building internally.


• Own the governed integration gateway as an engineering surface. You'll handle connector onboarding, authentication flows including OAuth and federated identity, reliability, and vendor escalation when things break.


• Build internal tooling that extends the platform. Think agent scaffolding, reusable skills and prompt assets, evaluation harnesses for model changes, provisioning automation, and integrations between AI tooling and your systems of record.


• Configure and operate tiered spend controls across the AI estate. Set caps by role and tier, build alerting rules, manage exception queues, run monthly reconciliation against vendor commitments, and eliminate the current single author risk in cap automation.


• Implement the technical controls behind policy on data handling, retention, and model eligibility. This means identity integration, SSO and SCIM, entitlement by role and tier, and workspace configuration where retention terms differ by model class.


• Work directly with teams to unblock them. Sit with them, understand the workflow, build or configure the thing that enables them to get real leverage from the tools.


• Run technical enablement. Deep dives for tool rollouts, office hours for model releases, and authority over the engineering detail in knowledge base material.


• Administer the enterprise AI estate end to end. Model turn ups, feature enablement, deprecation, provisioning queue, vendor configurations, and seat true ups.

What You Bring

• Enterprise SaaS administration at 1,000+ seats, ideally including an AI or LLM platform.


• Demonstrated ability to build and ship working software, not just configure vendor products. Python or a comparable language should be natural to you. Version control, CI, containers, and secrets management are everyday tools.


• Experience integrating against LLM and SaaS APIs with working familiarity of agent and tool use patterns, including MCP or equivalent tool calling architectures.


• Working knowledge of identity and access. Okta or an equivalent IdP, OAuth, SCIM, SSO, and federated machine identity are things you've worked with.


• Operational discipline. You understand intake queues, SLAs, runbooks, escalation hygiene, and the instinct to document a fix the first time you make it.


• Genuine teaching ability. You can explain a technical capability three different ways on the same day to compliance, traders, and backend engineers.


• Clear written communication for technical documentation, runbooks, and policy pages.


• Judgment about what to build. You can tell the difference between a capability the organization actually needs and a demo that will be abandoned in a month.

Nice to haves

• Experience standing up an internal developer or AI platform, including the self service and guardrail layers.


• Exposure to FinOps or software asset management practice.


• Experience with low code or workflow automation platforms.


• Atlassian administration depth in Jira, Confluence, or JSM.


• Familiarity with regulated industry audit and evidence work in financial services.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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