AI Conversation Research & Evaluation Specialist

Gramian Consulting; Ireland; On-site; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Job summary

Gramian Consulting is seeking experienced Subject Matter Experts to support AI conversation evaluation research. You will review conversations between people and AI models, identify missing context, and provide structured feedback to improve conversational quality.

The ideal candidate has 3–5 years of relevant experience, strong analytical skills, and can distinguish information that could materially change a recommendation.

Qualifications

• Licensed Social Work professional required.
• MSW or equivalent graduate qualification.
• LCSW/LICSW/LMSW or equivalent license.
• Experience in client assessment, case review, interviewing, counseling, or related social-work practice.
• PhD or PsyD in Clinical, Counseling, Social, or IO Psychology.
• Experience in qualitative research, interviews, user research, or conversation analysis.
• At least 5 years of direct advisory or client-facing experience.
• Experience in coaching, mediation, student services, organizational consulting, or related work.
• Ability to gather context and provide informed recommendations.

Responsibilities

• Review AI conversations involving real-world interpersonal situations and daily decision-making.
• Identify missing context and recommend follow-up questions to improve AI responses.
• Evaluate whether gathering additional information would change an AI recommendation.
• Differentiate between essential load-bearing information and non-critical details.
• Conduct qualitative reviews and document findings with structured guidelines.
• Assess conversations for relevant personal, psychological, social, financial and organizational factors.
• Identify opportunities for clarification and deeper information gathering.
• Review conversations about relationships, work, education, family, wellbeing, planning, and constraints.
• Collaborate with research teams to ensure consistent evidence-based assessments.
• Maintain high accuracy, clarity, and timely delivery of findings.

Skills

Analytical skills

Structured feedback

Qualitative reasoning

Communication

Context gathering

Decision analysis

Collaboration

Adaptability

Education

MSW

LCSW/LICSW/LMSW license

PhD or PsyD in Psychology

LMFT / LPC / LCPC license

MA/PhD in HCI/Communication/Anthropology/Sociology/Qualitative Research

IO Psychology degree/experience

Job description

About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

About The Role

We are seeking experienced Subject Matter Experts (SMEs)in psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether sufficient context was gathered before recommendations were made, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3-5 years of relevant professional experience, strong analytical skills, and the ability to distinguish information that could materially change a recommendation from details that are less relevant.

Key Responsibilities

• Review AI conversations involving real-world interpersonal situations and everyday decision-making
• Identify missing context and recommend relevant follow-up questions that could improve the quality of AI responses
• Evaluate whether gathering additional information would materially change an AI-generated recommendation
• Distinguish between load-bearing information that affects a decision and non-essential or merely descriptive details
• Conduct qualitative reviews and document findings using structured evaluation guidelines
• Assess whether conversations adequately consider relevant personal, psychological, social, financial, practical, and organizational factors
• Identify missed opportunities for clarification, deeper understanding, and information gathering
• Review conversations involving relationships, work, education, family, wellbeing, planning, and resource constraints
• Collaborate with research teams to ensure consistent, evidence-based assessments
• Maintain high standards of accuracy, clarity, and consistency while meeting project deadlines

Requirements

2. Counseling, Therapy, or Psychology

3. Qualitative Research, HCI, or Communication

4. Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields

• Licensed Social Work
• Master's degree in Social Work (MSW) or an equivalent graduate-level qualification
• LCSW, LICSW, LMSW, or an equivalent applicable social work license or credential
• Experience in client assessment, case review, interviewing, counseling, or related social-work practice
• Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy license or credential; or
• PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology
• Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work
• MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline
• Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, or qualitative coding
• Ability to analyze conversations systematically and identify missing context, communication patterns, and opportunities for clarification
• Relevant professional qualification, credential, or demonstrated subject-matter expertise
• At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway
• Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work
• Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations