Administrator Customer Operations

PCI Pharma Services; Drogheda; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

PCI Pharma Services is seeking an Administrator - Customer Operations in Stamullen, Meath. The role provides administrative support to the Customer Operations department in a hybrid work arrangement.

Ideal candidates have 1-2 years in Administration, strong MS Office skills, and the ability to manage multiple tasks while maintaining clear communication and progressing toward targets.

Qualifications

• 1-2 years of experience in Administration.
• Ability to follow clear goals, communicate clearly and ensure progress to completion.
• Ability to manage multiple tasks and set priorities.
• Problem solving and troubleshooting skills with a proactive approach.
• Self-motivated and results driven.
• Flexibility to work across different shifts on request.
• Proficient in Microsoft Office products (Excel, PowerPoint, Word).

Responsibilities

• Ensure safe work practices are followed and report near misses to EHS.
• New account set-up on JDE, including new address requests.
• Create item code setups for bulk, finished goods and customer supplied components.
• Raise BOMs and updates; manage production documentation.
• Book deliveries and manage collections; create packing lists and dispatch notes.
• Raise non-production sales orders; coordinate with Project Manager for PO requests.
• Assist in destruction of obsolete bulk/PMs/in-process waste.
• Generate order acknowledgments for production batches and liaise with customers.
• Carry out additional tasks to support company goals.

Skills

Administration experience

Effective communication

Multitasking and prioritization

Problem solving

Self-motivated

Flexibility across shifts

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

We are now looking for an Administrator - Customer Operations (Permanent role) to join our team in Stamullen, County Meath. This is a hybrid position.

Description

To provide administrative support to the Customer Operations department.

Responsibilities

• Ensure safe work practices are being followed at all times, report any near misses immediately to the EHS Department.


• New account set-up request on JDE, including the new address requests.


• Item code setups for bulk, finished goods, customer supplied components.


• Bills of materials requests – new BOMs and updates.


• Booking in deliveries (including OC creation) and managing collections.


• Creating packing lists / manual dispatch notes as required.


• Raising of non-production sales orders and submitting to finance for billing e.g., tooling, couriers, QA docs etc. – generation of order acknowledgment for same and passing onto appropriate Project Manager for PO request from customer.


• Support in destruction of obsolete bulk/PM’s/in-process waste where required.


• Generation of order acknowledgment for production batches and passing onto appropriate Project Manager for issuing to customer.


• Carry out various other additional tasks that may be required from time to time in accordance with the overall goal of the company.

Essential

Knowledge / Skills & Experience

• 1-2 years’ experience working in Administration.


• Capability to follow clear goals, communicate clearly and ensure progress to completion meeting predefined targets.


• Ability to manage multiple tasks and set priorities.


• Problem Solving and Troubleshooting skills. The successful candidate should display a dynamic and proactive approach to manage problems.


• Self-motivated with a results driven approach.


• Flexibility to work across different shifts on request in line with business needs.


• Adaptable and ability to work collaboratively.


• Proficient in Microsoft Office products (incl. Excel, PowerPoint, Word, etc.).

Desirable

• Interface with clients.


• Experience in a GMP or Regulated Environment.


• Experience in Lean Manufacturing, including experience in Lean tools to develop continuous improvements.

Requirements

• The job holder is responsible for adhering SOPs, Health & Safety, GMP and other regulatory guidelines themselves and by team members.

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.