Administrator and Care Coordinator Support

Bluebird Care Ireland; Waterford; On-site; EUR 32,000 - 42,000; Full time

Job summary

Bluebird Care Ireland is seeking a dedicated Care Coordinator to effectively schedule Care Assistants, ensuring customers receive safe, high-quality home care in line with their plans. You will coordinate rosters, monitor allocations, and liaise with care staff and management.

The role requires strong organisational and communication skills, a customer-focused approach, and the ability to work flexibly, including on-call when trained. A valid driving licence is preferred.

Qualifications

• Good understanding of the needs of people who need care and support.
• Excellent organisational skills and ability to plan workloads.
• Clear written records and statutory reporting procedures.
• Confidentiality in relation to home care services.
• Strong communication and interpersonal skills.

Responsibilities

• Roster Care Assistants to meet customer needs and schedules.
• Accept and process new referrals promptly.
• Adjust rotas for emergencies, holidays, or sickness.
• Maintain up-to-date records and monitor mileage.
• Provide on-call support out of hours when trained.
• Communicate with customers and representatives about care.
• Collaborate with Bluebird Care team and health professionals.

Skills

Organisational skills

Communication skills

IT skills

Attention to detail

Confidentiality understanding

Teamwork

Problem solving

Customer-focused

Geographical knowledge of local area

Job description

Job Description - Care Coordinator

To conduct effective coordination of Care Assistants to ensure that customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital to excel in this role.

Key responsibilities

Ensure that Care Assistants are appropriately rostered and allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan), and aligns with the agreed availability of Care Assistants. To strive to achieve optimised scheduling that meets the needs of both customers and carers.

Duties

• Liaise with the Lead Coordinator and / or Registered Manager to ensure the right number of Care Assistants, with the right skills mixes, are recruited to meet the needs of the business. Arrange cover for Care Assistant sickness, absenteeism or holidays.
• Accept, allocate and process new customer referrals for care and support promptly and effectively.
• Process changes to customers' required care and support needs.
• Ensure there is sufficient cover to deliver care and support to all customers on time and in alignment with their personal care plans.
• Monitor the restoring of Care Assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
• Schedule Care Assistants to provide care and support to customers. Work with other members of the Bluebird Care team to appropriately match Care Assistants to customers taking account of:
• Care Assistant skills, experience and availability to safely deliver the care and support plan;
• the customer's preferences and care needs; and
• travel arrangements, routes and working patterns to make efficient use of Care Assistant time whilst meeting the needs of customers.
• Make required adjustments to rotas as required to provide cover for emergency situations, to cover staff holiday or sickness, etc.
• Distribute staff rotas at agreed intervals.
• If required, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
• Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.

Keep all information about customers and their families secure and confidential.

• Carry out general office duties. Prepare reports as required as required by the Registered Manager.

Talk to customers and their chosen representatives about their care and support, taking account of different communication needs and levels of understanding.

Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.

• Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.

This list is not exhaustive and additional duties may be required.

Role Specification

We have provided a picture of skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.

Personal Values and Attributes

• Kind and Caring - compassionate towards others who need support.
• Professional and Respected - excellent time keeper, reliable and understanding of professional boundaries. Dedicated to non-discriminatory care practice. This means respecting people suffering from a range of medical conditions with different backgrounds and beliefs to your own.
• Innovative - strong problem-solver, who thinks outside of the box to identify solutions and opportunities.
• Supportive - a team player and fantastic communicator, with good emotional intelligence.
• Fun and Passionate - understand that homecare can bring joy and happiness to a customers' day, and strive to achieve this.

Knowledge And Skills

• Good understanding of the needs of people who need care and support.
• Excellent organisational skills- proven ability to plan and organise workloads effectively so that customers receive the services they expect and are safe.
• Ability to maintain clear and accurate written records and follow statutory reporting procedures.
• Understanding of what confidentiality means in relation to home care services and why this is important.
• Good administrative and IT skills. High level of accuracy and attention to detail.
• Ability to communicate clearly and build positive working relationships with customers, their families, Bluebird Care staff and other health and social care professionals. Good telephone manner and interpersonal skills.
• Knowledge of what confidentiality means in relation to homecare services and why this is important.
• Good geographical knowledge of the local area (roads / routes / traffic levels).
• Ability to think clearly when under pressure. Comfortable using own initiative to solve problems or as part of a team especially in an emergency.
• Ability and willingness to follow Bluebird Care's policies, procedures and instructions

Additional Requirements

• Willingness to work flexibly and to keep knowledge and skills up to date.
• A satisfactory enhanced disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB)
• Valid driving licence with fewer than 6 points. Class 1 business insurance and current MOT (if using own car for business purposes)

Post holder declaration

I agree to fulfil the duties and responsibilities to the best of my ability within this role.