Accommodation Assistant

The Address Collective

Ireland

Remote

EUR 22,000 - 30,000

Full time

14 days+

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Job summary

The Address Collective is seeking a Hotel Housekeeping Attendant to uphold 4* standards across bedrooms, public areas and linen, ensuring rooms are thoroughly checked before returning to reception.

You will clean rooms and bathrooms, replenish stocks, manage linens, keep trolleys tidy, report maintenance and safety issues, liaise with the supervisor on room moves and guest needs, and participate in required training and safety procedures.

Responsibilities

To ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
To maintain tidy accommodation trolley, caddies and storage presses.
To pass any guest property left behind to the Accommodation Manager for lost property.
To alert the Accommodation Manager to the needs of accommodation staff and materials/equipment.
To maximize use of resources and ensure lowest cost levels.
Report maintenance issues to supervisor/manager promptly
Liaise with supervisor regarding room moves, VIP guests, and special needs
Inform supervisor of room status on an ongoing basis after checks
Participate in training, meetings and exercises to improve standards
Carry out the hotel’s customer relation policy and communicate services to guests
Receive customer complaints courteously and report to manager
Arrive for duty in full uniform with name badge; maintain personal hygiene and grooming
Report DND or No Service daily
Keep corridors free from debris; manage key cards responsibly
Report all accidents to the Manager on Duty
Comply with Fire, Security Health and Safety Procedures

Job description

Responsible for

To ensure agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen, To ensure rooms are fully checked to company 4* standard prior to returning them to reception

Key Duties of the role include:

To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
To ensure bed linen and towels are changed to the agreed schedule and standard laid down for your hotel.
Ensure accommodation trolley, caddies and storage presses are maintained tidy, cleaned and stocked.
To ensure any guest property left behind is passed to Accommodation Manager for lost property.
To alert the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
To maximize the use of all resources and ensure the lowest cost levels.
Report any maintenance issues to the supervisor/manager promptly
To liaise with your supervisor regarding room moves, VIP guests, and special needs and act on any information given.
To inform your supervisor of room status on an ongoing basis once rooms have been checked.
To actively participate in any training, meetings and personnel exercises designed to improve standards and performance levels.
To carry out the hotel’s customer relation policy.
To communicate hotel services to guests.
To receive customer complaints courteously and sympathetically and to report to your manager immediately.
To arrive for duty by rostered times in full clean uniform and wearing name badge at all times.
To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)
Report DND or No Service every day
Keep corridors free from debris at all times
To be responsible for key cards in your possession
To report all accidents to the Manager on Duty
To comply at all times with Fire, Security Health and Safety Procedures