Accessibility Manager - Digital Marketing

Marsh; Dublin; On-site; EUR 100,000 - 130,000; Full time

Job summary

Marsh in Dublin seeks an Accessibility Manager, Digital Marketing, to lead the accessibility program across core marketing websites and content. You will embed accessible patterns, govern AI-enabled tools, and collaborate with UX, Tech, QA, and Legal to drive conformance to WCAG standards.

You will influence governance, remediation delivery, and training across marketing and content teams, shaping accessibility practices for global campaigns.

Qualifications

• Experience in digital marketing and governance with strong accessibility expertise and senior-level credibility.
• Bachelor’s degree in marketing, communications, digital media, information design, or related field.
• 8+ years in digital marketing, compliance, risk, governance, accessibility, or related fields with leadership experience.
• Ability to translate technical/regulatory requirements into business-ready recommendations for executives.
• Strong knowledge of WCAG, ADA, AODA, or European Accessibility Act.

Responsibilities

• Own and drive the accessibility remediation programme end-to-end across design, code, and content.
• Establish and improve shift-left accessibility governance with playbooks and criteria.
• Embed accessible patterns across design system, publishing, and content lifecycle.
• Drive the use of AI in accessibility operations with controls and validation.
• Coach and manage third-party accessibility suppliers and internal teams.

Skills

Accessibility governance

Stakeholder management

Digital marketing

AI governance

Education

Bachelor's degree in marketing, communications, digital media, information design, or a related field

Tools

axe

WAVE

Screen readers

Job description

Company: Marsh

Description:

What can you expect:

Marsh is seeking candidates for the position of Accessibility Manager, Digital Marketing, based out of our Dublin office.

The ideal candidate will have deep expertise in digital accessibility, governance, and remediation delivery across websites, marketing content, and digital communications. This role will be responsible for driving Marsh's Digital Marketing Centre of Excellence accessibility program across core marketing websites and related digital content, embedding accessibility into day-to-day delivery, and helping teams build accessibility in earlier in the process rather than fixing issues later.

You will help shape how AI is used to support accessibility governance and operations, ensuring AI-enabled tools are used responsibly, validated appropriately, and aligned to accessibility, legal, privacy, and brand standards.

You can expect to work across web pages, templates, components, marketing emails, documents, PDFs, and video/audio content, with a strong focus on achieving and sustaining conformance to the latest WCAG standards.

Reporting to the Global Content Strategy and Governance Lead and working with stakeholders across marketing, technology, design, content, QA, compliance, legal, and procurement, this role will support our global business and offer a wide variety of exposure and opportunities to make a material impact to the organization and with our clients and prospects.

We will count on you to:

• Own and drive the accessibility remediation programme: Drive the end-to-end accessibility agenda across design, code, and content, including intake, triage, prioritization, defect management, delivery coordination, and reporting.


• Establish and continuously improve shift-left accessibility governance : Drive an effective accessibility governance including approval processes, playbooks, reusable patterns, acceptance criteria, quality gates, training, and auditing.


• Embed accessibility across key process areas: Partner with UX/UI, Technology, QA, Content, and Marketing to embed and continuously improve accessible patterns and practices across the design system, implementation, publishing, and digital content lifecycle.


• Drive the use of AI in accessibility operations: improve efficiency and effectiveness through the introduction of approved AI use cases, human review requirements, quality controls, escalation paths, and validation of AI-assisted outputs.


• 3rd party management and internal coaching: Manage third-party accessibility suppliers and deliver training, coaching, and guidance to build capability across design, engineering, QA, marketing, and content teams.

What you need to have:

• Experience in digital marketing and governance with strong accessibility expertise and the credibility to operate effectively at senior and executive levels across a global organisation.


• Bachelor's degree in marketing, communications, digital media, information design, or a related field.


• 8+ years of experience in digital marketing, compliance, risk, governance, accessibility, or related fields, including people leadership or program leadership experience.


• Demonstrated experience translating technical, legal, or regulatory requirements into business-ready recommendations for senior and executive audiences.


• Strong working knowledge of web accessibility standards such as WCAG, ADA, AODA, and/or the European Accessibility Act.

What makes you stand out:

• Experience operating in a matrixed, multi-region organization with cross-functional stakeholder management across Legal, IT, Compliance, Marketing, and business teams.


• Strong written and verbal communication skills, with the ability to produce concise, evidence-based reporting for legal and executive audiences.


• Experience managing competing priorities across multiple governance, compliance, or remediation workstreams simultaneously.


• Demonstrated experience with accessibility testing tools and assistive technologies, such as axe, WAVE, screen readers, keyboard-only testing, and browser-based validation tools.


• Experience using or governing AI-enabled tools in a business workflow, with an understanding of risk, validation, accuracy, and human oversight requirements.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.


• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.


• Our scale enables us to provide a range of career opportunities.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

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