Access to Care Advisor - Limerick Cancer Centre

UPMC International; Limerick; Hybrid; EUR 31,000 - 46,000; Full time

Benefits offered by this job

Fully paid maternity/paternity leave

Pension plan

Death in Service Benefit

Flexible working opportunities

ACEs rewards program

Job summary

UPMC Ireland is seeking an Access to Care Advisor for the Limerick Cancer Centre to manage the front desk and perform essential administrative tasks. The role involves greeting visitors, handling calls and emails, and maintaining smooth patient flow within a busy cancer centre.

Candidates should have at least 2 years in a healthcare administrative role and be proficient with MS Office applications. The post is full-time and based at Limerick Cancer Centre with 39 hours per week.

Qualifications

• Experience as Medical Receptionist or healthcare admin role.
• Minimum 2 years in a similar healthcare-administration position.
• Proficient IT skills with MS Office suite.

Responsibilities

• Greet and assist visitors at front desk and direct them appropriately.
• Answer calls, emails and voicemails; manage daily mail.
• Coordinate and resolve patient inquiries and complaints.
• Input patient details into ARIA scheduling system.
• Support and cover clinics for doctors as needed.

Skills

Relationship building

Attention to detail

Multitasking

Adaptability

Initiative

Self-management

Diary management

IT literacy

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Access to Care Advisor - Limerick Cancer Centre

Location: Limerick Cancer Centre
Job type: Permanent
Salary: €30,805.00 - €46,336.78 (DOE)
Hours:39 hrs per week

Overview of role

The Limerick Cancer Centre is hiring an Access to Care Advisor on a permanent full-time contract.The primary role of an Access to Care Advisor is to provide and manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

Primary Duties and Responsibilities

• Receiving visitorsat the front desk by greeting, welcoming, directing and announcing themappropriately
• Answering incomingphone calls, Emails and checking voicemails
• Receiving andsorting daily mail
• Simulation list for the day printed, Insurance Check for all Patients
• Prepare and distribute mail
• Task Pad
• Daily Check in for each Patient
• Patient Surveys
• Keep the reception area clean and tidy and free from hazards
• Appointment Cards (Print cards on a Friday morning for the appointments for the following week)
• Stationary Order
• Coordinate and resolve patient complaints
• Properly add patient details to our schedule software (ARIA)
• Welcome walk ins
• Answer questions about services
• Link in with Nurses daily
• Cover Clinics for Doctors including taking consultation fees etc.

Administrative Support

• Cross cover withother colleagues in the department.
• To deal with anypatient queries in relation to prices, payment excesses and to ensure allpatient fees are captured in advance of radiotherapy to effectively managesame.
• In patientservices you will be the first point of contact for our company. OurPatient Services duties include offering administrative support across theorganization. You will welcome our patients and greet people who visit thedepartment with courtesy and respect. You will also coordinate front-deskactivities, including distributing correspondence
• and redirecting phonecalls.
• To be successfulin our Patient Services department, you should have a pleasantpersonality, as this is also a customer service role. You should also beable to deal with emergencies in a timely and effective manner, whilestreamlining office operations. Multitasking and stress management skillsare essential for this position. This role may require
• working in shifts,so flexibility is a plus.
• Ultimately,Patient services duties and responsibilities are to ensure the front deskwelcomes patients positively and executes all administrative tasks to thehighest quality standards.

General

• Through the course of the working day or week there may be a requirement to work inother areas of the hospital in line with requirements as requested by your linemanager/deputy or nurse management.
• Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.
• To respect the organisational values of the Hospital.

Quality & Safety – SafeCulture

• Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence.
• You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.
• Participate in the development of performance indicators in conjunction with your department manager and the business objectives.
• Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead.

Health & Safety

• UPMC employees are required to ensurethat they take reasonable care to protect their own safety, health andwelfare and that of any other person who may be affected by their acts oromissions.
• Employees must co-operate with UPMC toensure safety, health and welfare at work and report anything potentiallydangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all incidentsand near misses.
• All employees arerequired to attend an education sessions on Fire Health & safety on anannual basis.

Qualifications & Experience

Skills Essential to the Post

• Relationship building skills.
• Attention to detail & analyticalcapabilities.
• Ability to multitask and prioritiseaccordingly.
• Adaptability to changes in healthcare.
• Initiative and innovation
• Excellent self-management skills
• Work towards and meet deadlines.
• Diary management.
• IT skills, proficiency in;
  MS Word/PowerPoint/Excel
  Outlook
  Folder management and systematic Filing
  Infographics/organisational structures/workflow productions

Qualifications

• Qualification and/or substantial experience as a Medical Receptionist or in a healthcare administrative role

Experience

• At least 2 years’ experience in a similar role preferably in a healthcare environment

Job Specific Competencies and Knowledge

• Work as an effective member of the multidisciplinary team promoting good teamwork
• Possess excellent Communication skills.
• Demonstrate an awareness of HR policies and procedures.
• Working knowledge of Microsoft packages is an advantage.
• Organisation and time management skills
• Effective analytical, problem solving and decision-making skills.
• Commitment to providea quality service

Personal Competencies

• Ensure their professional and personal persona positively reflects their profession and UPMC Hospital.
• Display evidence of continuing professional development.
• Possess well-developed interpersonal and organisational skills.
• Able to act quickly to address urgent matters.
• Time managementskills.

Salary scale: €30,805.00 - €46,336.78 per annum based on a 39 hour week

Please note that UPMC will close this recruitment campaign when suitable candidates have been identified.

A panel may be formed as a result of this campaign from which current and future vacancies may be filled.

Unfortunately we are not in a position to offer a work permit for this role as it is not on the Critical Skills List.

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

EqualOpportunity Statement and Benefits

UPMC is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environmentfor all employees.

Benefits

At UPMC we provide a total rewards programthat is not only market competitive, but fair and provides growth opportunitiesfor all our colleagues.

Fully paid maternity and paternity leave for new parents. Competitive PensionPlan, company funded Death in Service Benefit x 3 times. Critical Illness coverfor all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission ofUPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexibleworking opportunities to support you to work around external familycommitments.

Developmentand Career Opportunities – Opportunities for each employee to reachtheir career goals through continued learning and/or advancement.

AboutUPMC

UPMC is a renowned multinational academic medicalcentre committed to delivering people-focused care that’s close to home.Headquartered in Pittsburgh and affiliated with the University of PittsburghSchools of the Health Sciences, UPMC shapes the future of health throughclinical and technological innovation, research and education.UPMCexpands its expertise globally, bringing world-class care acrosscontinents through its UPMC Internationaldivision — an owned and operatednetwork of hospitals and ambulatory care centres in Italy, IrelandandCroatia. UPMC International brings new access to the signature specialtyservices of UPMC Hillman Cancer Centre, UPMC Sports Medicineand others tomore people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital inWaterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital inClane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available atthe UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapylocations in Waterford and Cork, UPMC The 4th Practice in Mallow, and acrossUPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, andMayo. UPMC has also established a nationwide Concussion Network. UPMC'sGlobal Technology Operation Centre is based in Kilkenny.