Wordpress Support and Hosting Specialist

hosting.com; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global tech company in Bali is seeking an individual for a WordPress support role focused on client onboarding, site migration, and ongoing maintenance. The ideal candidate will have a robust understanding of WordPress, strong problem-solving skills, and excellent communication abilities to handle client interactions effectively. Joining this exciting growth phase offers the chance to work in a passionate team and contribute to shaping a global people experience.

Benefits

Part of a global tech company

Collaborative work environment

Continuous improvement culture

Qualifications

• Robust understanding of WordPress, including site migration and optimization techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills for client interactions.
• Experience in handling updates and website security best practices.

Responsibilities

• Perform seamless onboarding of new clients and manage transitions.
• Conduct thorough site audits and perform updates.
• Regularly monitor site performance and respond to alerts.
• Engage with clients for ongoing support.

Skills

Robust understanding of WordPress

Strong problem-solving skills

Attention to detail

Excellent communication skills

Familiarity with website security best practices

Basic hosting experience

Job description

Company Description

Fixed.net offers website support and maintenance, focusing on WordPress support. Customers come to us with a variety of issues, which can often be simple, but sometimes they range from simple to highly complex technical challenges. We handle a lot of one-time fixes (malware cleanups, theme upgrades, speed optimizations), but we also do ongoing maintenance (which includes regular updates but also tweaks and ongoing changes).

Responsibilities

• Client Onboarding and Site Migration
  • Perform seamless onboarding of new clients through a task/email system, ensuring clear communication and efficient management of the transition process
  • Responsible for the creation of staging/testing websites
• Comprehensive Site Audit and Maintenance
  • Conduct thorough site audits, updating the site comprehensively, primarily within the staging environment as needed to ensure stability and performance
  • Perform site optimization tasks, including but not limited to, implementing caching solutions, image compression techniques, and installing and configuring security plugins to enhance site functionality and security
• Ongoing Site Monitoring
  • Regularly check the site's monitoring system and respond promptly to any alerts or issues that arise, ensuring optimal site performance and health
• Proactive Site Updates
  • Regularly perform updates to websites, including WP core, themes, and plugins, to ensure the site remains secure and functional at all times
• Customer Interaction and Support
  • Engage with clients via our task/email system for onboarding and ongoing support, requiring strong written communication skills along with a customer-centric approach

Requirements

• Robust understanding of WordPress, including site migration, staging environments, and website optimization techniques
• Strong problem-solving skills and attention to detail
• Familiarity with website security best practices and experience in handling updates
• Excellent communication skills, adept at using task/email systems for client interaction, and prepared to handle client interactions through chats and phone calls
• Basic hosting experience is a must, but candidates who possess extensive hosting experience, including SSH skills, will be strongly preferred

Our office is located in Bali.

Benefits

• Be part of a global tech company in an exciting growth phase.
• Work alongside passionate people who value impact and accountability.
• Shape how our global people experience is built — from Bali outward.
• Enjoy a culture that values openness, trust, and continuous improvement