Waitress Lifeng

Pt Bhumi Prama Arjasa

Jakarta Pusat

On-site

IDR 48,000,000 - 78,000,000

Full time

3 days ago

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Benefits offered by this job

Learning & Development

MOstay program

Health insurance

Duty meals

Retirement plans

Job summary

Mandarin Oriental Jakarta seeks a Waiter/ess LiFeng to join the RB&E team. Based at Mandarin Oriental Jakarta, you will deliver attentive, personalized service, showcase menu knowledge, and process orders and payments with professionalism.

Your responsibilities include greeting guests, upselling, teamwork, and maintaining spotless service areas in a luxury hotel environment. Prior F&B experience is preferred.

Qualifications

Minimum high school education; hospitality diploma or equivalent is a plus.
Strong English communication and interpersonal skills.
Ability to anticipate guest needs and deliver service.
Professional appearance and grooming in line with MOHG standards.
Ability to work under pressure in a fast-paced luxury hotel environment.

Responsibilities

Provide attentive and personalized service to guests, with confident menu knowledge.
Accurately take and process orders; ensure timely service of food and beverages.
Handle cashiering tasks, payments, and POS transactions professionally.
Assist with opening duties, station setup, and maintaining cleanliness at all times.
Support other outlets during busy periods and communicate guest feedback.

Skills

English proficiency

Guest service

Communication

Teamwork

Education

High school diploma

Tools

POS system

Job description

Waitress LiFeng

Perusahaan : Pt Bhumi Prama Arjasa
Jenis Pekerjaan : Full-Time
Jakarta, Indonesia
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Deskripsi Pekerjaan - Waitress LiFeng

Waiter/ess

Mandarin Oriental Jakarta is looking for a Waiter/ess LiFeng to join our RB&E team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta , the Waiter/ess is responsible for attentive and personalized service, presenting menu knowledge with confidence, accurately taking and processing orders, and ensuring that food and beverages are served according to established standards . The Waiter/ess reports to the Outlet Manager .

As Waiter/ess, you will be responsible for the following duties:

1. Service Excellent

Give a warm welcome to every guest by genuine smile, eye contact, and a friendly tone
Give attentive service by anticipate with all the guest needs
Able to handle guest complaints calmly, apologize sincerely and take immediate action

2. Teamwork

Working together as a team to ensure guest satisfactory met
Support host/hostess with guest seating when necessary.
Communicate to supervisor and chef about guest feedback
Able to support another outlet in the busy operational

3. Upselling & Promotion

Suggest additional menu items, specials, or promotions to enhance guest experience
Recommend appetizers, sides, or desserts to complement main dishes also beverage option to pair the food
Offer larger portions, premium ingredients, or special toppings.

4. Cashiering

Print the guest check from the POS system accurately.
Present the bill with clean bill holder and correct item
Accept payment by cash, credit/debit card, or room charge according to restaurant policy.
Return the correct change promptly, with notes and coins neatly presented and never leave cash unattended
Balance all transactions in the POS system, submit cash, credit card slips, and signed bills to the leader in charge
Always handle payments with professionalism and discretion.

5. Additional Responsibilities

Help with opening duties, check table set up & layout, atmosphere, music, condiment and equipment for service
Walk through dining area to ensure everything is in perfect order
Clean and sanitize all tables, chairs, and high-touch areas during closing time
Polish cutlery and glassware for the next day.
Return unused items to designated storage.
Report any shortages, damages, or maintenance issues to the supervisor.
Ensure POS is logged out and all bills are closed
Verify cleanliness of pantry, side stations, and waiter stations.

As Waiter/ess , we expect from you:

Educational Background

Minimum high school education: hospitality diploma or equivalent is an advantage.
Excellent communication and interpersonal skills with a strong command of English (additional languages are a plus).
Strong customer service orientation with the ability to anticipate guest needs.
Professional appearance and adherence to grooming standards.
Ability to work under pressure in a fast-paced environment.
Team player with a positive attitude and willingness to learn.
Flexibility to work varying shifts, including weekends and public holidays.

Experience

Minimum of 1 year experience in food and beverage service, preferably in luxury hotel or fine dining environment.

Skills & Competencies

Excellent communication and interpersonal skills with a strong command of English (additional Chinese languages are a plus).
Skilled in order-taking systems (POS) and handling billing/payment transactions accurately.
Team player with a positive attitude and willingness to learn.
Flexibility to work split shifts, including weekends and public holidays.
Handles guest concerns and operational challenges calmly and effectively
Demonstrates reliability, accountability, and adherence to MOHG values and standards

Technical Proficiency

Computer literacy in Microsoft Office applications including Word, Excel, PowerPoint
Familiarity with POS system or similar platforms Restaurant & Hotel is an advantage.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay . When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.