Villa Host at The Apurva Kempinski Bali

Kempinski Hotels; Provinsi Bali; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A luxury hotel in Bali is seeking a Villa Host to deliver personalized and exceptional guest service throughout the stay. The ideal candidate will have experience in a similar role, possess strong communication skills, and be proactive in fulfilling guest needs. This fixed-term position is essential for ensuring a luxurious and seamless experience for guests.

Qualifications

• Minimum 1-2 years of experience in a similar role at luxury properties.
• Indonesian citizen.

Responsibilities

• Greet guests and assist with check-in/check-out procedures.
• Provide personalized assistance and fulfill guest requests.
• Coordinate with various departments for smooth villa operations.
• Handle guest luggage and in-villa dining arrangements.
• Maintain cleanliness and readiness of the villa.

Skills

Experience as a Butler or Villa Host at luxury properties

Excellent communication skills in English

Well-groomed and guest-oriented personality

Strong organizational and multitasking skills

Knowledge of F&B service standards

Proactive problem solver

Job description

Villa Host at The Apurva Kempinski Bali

Application Deadline: 30 November 2025

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Indonesia - Bali

Description

Responsible for delivering personalized and exceptional guest service throughout the guest's stay in villa. The Villa Host ensures all guest needs are anticipated, coordinated, and fulfilled to provide luxurious, seamless, and memorable experience.

Key Responsibilities

• Greet guests upon arrival and assist with check-in and check-out procedures.
• Provide personalized assistance and fulfill special guest requests promptly.
• Coordinate with Housekeeping, Kitchen, and Engineering to ensure smooth villa operations.
• Handle guest luggage, amenities setup, and in-villa dining arrangements.
• Maintain cleanliness, order, and readiness of the villa before guest arrival.
• Ensure privacy, discretion, and confidentiality for all guests.
• Prepare and serve beverages, light meals, or special arrangements as required.
• Manage guest preferences and communicate them to relevant departments.
• Provide local insights, arrange transportation, tours, and restaurant reservations.
• Handle guest complaints or issues tactfully and report to the Villa Manager.

Skills, Knowledge and Expertise

• Indonesian citizen, with a minimum 1 – 2 years of experience as a Butler or Villa Host at luxury properties
• Excellent communication skills in English (additional language is an advantage).
• Well‑groomed, courteous, and guest‑oriented personality.
• Strong organizational and multitasking skills.
• Knowledge of F&B service standards (Butler certification is an advantage)
• Proactive problem solver with a service mindset, a team player with a positive attitude.