Vendor Management Manager - Customer Care

PT Trinusa Travelindo; Jakarta Utara; On-site; IDR 832.362.000 - 1.165.308.000; Full time

Job summary

A leading technology startup in Jakarta is seeking a Vendor Management Manager to oversee vendor relationships and lead negotiations. The ideal candidate has at least 8 years of experience in vendor management and a strong track record in managing complex ecosystems. This role involves collaborating with cross-functional teams to ensure continuous improvement and compliance. Join us to revolutionize the Indonesian travel marketplace!

Qualifications

• Minimum 8 years of experience in vendor management and partnerships.
• Proven track record in managing multi-country vendor ecosystems.
• Experience in customer care or contact center environments is desirable.

Responsibilities

• Manage vendor relationships and ensure performance.
• Lead commercial negotiations and maintain vendor agreements.
• Collaborate with cross-functional teams for continuous improvement.

Skills

Vendor management

Negotiation skills

Stakeholder management

Analytical skills

Leadership

Education

Bachelor’s degree in Business or related field

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

• Manage end-to-end vendor relationships with multiple partners across diverse regions, ensuring strong performance, compliance, and alignment with business goals.
• Lead commercial negotiations covering pricing, service levels, contractual terms, and change management.
• Maintain up-to-date, compliant vendor agreements and statements of work aligned with organizational objectives.
• Collaborate with cross-functional teams (Operations, Quality, Finance, Procurement) to monitor vendor performance and drive continuous improvement.
• Benchmark vendor capabilities and costs to ensure competitiveness and support strategic decision-making.
• Contribute to annual budget planning and implement cost optimization initiatives.
• Oversee billing and financial reconciliation processes to ensure accuracy, transparency, and adherence to contractual terms.
• Act as the primary liaison between internal stakeholders and external vendors, representing vendor management in executive and strategic discussions.
• Influence senior leaders to drive governance, performance excellence, and vendor strategy initiatives.
• Lead, mentor, and develop a high-performing team of vendor management professionals.

Requirements

• Bachelor’s degree in Business, finance or related field.
• Min 8 years of experience in vendor management, outsourcing and partnerships.
• Proven track record in managing multi-country and complex vendor / partner ecosystems.
• Strong commercial acumen and negotiation skills.
• Experience in customer care or contact center environments is highly desirable.
• Excellent analytical, communication, and stakeholder management skills.
• People leadership experience with small to mid-sized teams.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.