Travel Team Supervisor

PT Destination Asia; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading destination management company is seeking a Travel Team Leader in Bali to oversee travel arrangements and ensure operational excellence. The ideal candidate will lead a team, improve service delivery, and work collaboratively with management. Experience in travel operations and strong leadership skills are essential. This position offers health insurance and a dynamic work environment.

Benefits

Health Insurance (BPJS Kesehatan)

Qualifications

• Strong leadership skills in managing travel teams.
• Experience in operational excellence and service delivery.
• Ability to collaborate across departments and manage workflows.

Responsibilities

• Lead the travel team in efficient travel arrangements.
• Support development of streamlined processes.
• Oversee execution of travel requests and manage team tasks.
• Supervise and mentor Travel Curators.

Job description

Lead the travel team in delivering efficient and personalized travel arrangements for transactional clients. Ensure operational excellence, team coordination, and continuous improvement in service delivery.

Accountabilities

• Support the development of streamlined processes for handling transactional travel services.
• Collaborate with the Leisure Manager to align team goals with operational objectives.
• Monitor service quality and client feedback to identify areas for improvement.
• Contribute to the enhancement of travel products and service offerings.

Execute

• Oversee the planning and execution of standard travel requests including hotel bookings, transfers, and simple itineraries.
• Ensure all client communications and service arrangements are handled accurately and efficiently.
• Manage team workflows and delegate tasks to Travel Curators.
• Resolve operational issues and ensure timely delivery of services.
• Maintain accurate records and ensure compliance with company procedures.

Leadership

• Supervise and mentor Travel Curators, fostering a collaborative and service-oriented team culture.
• Conduct regular performance reviews and provide constructive feedback.
• Lead by example in client service and operational efficiency.
• Represent the travel team in internal meetings and cross cross-departmental collaborations and contribute to a positive team culture.

Destination Asia is a comprehensive destination management company (DMC) specializing in East and Southern Asia based operations. As pioneers in the industry, we continually set the standard for experiential travel and personalized service, helping our clients gain exponential growth within their market and positively develop their business. We provide cutting-edge destination management services for incentive houses, corporate meeting planners, convention/exhibition and conference organizers, tour wholesalers and operators, and cruise lines.

Health Insurance (BPJS Kesehatan)