Travel Support Supervisor - Escalations & Coaching

ATI Business Group; Indonesia; On-site; IDR 89,280,000 - 111,600,000; Full time

Job summary

ATI Business Group is seeking an Agent Support Supervisor in Indonesia. In this role, you will manage communications with retail agents and suppliers to ensure operational efficiency. You will supervise a team, ensuring that booking processes comply with company standards.

The ideal candidate will have at least 3 years of experience in customer service, possess excellent English communication skills, and be adept at multitasking. Flexibility in working hours and locations is required.

Qualifications

• Minimum 3 years of working experience in Customer Service.
• Capable of managing chats, emails, and calls simultaneously.
• Comfortable working under established guidelines and service standards.

Responsibilities

• Oversee daily communications with retail agents.
• Supervise interactions with suppliers.
• Review clients' travel booking itineraries for accuracy.
• Provide guidance on complex reservations.
• Monitor team performance against operational metrics.
• Act as point of escalation for reservation-related issues.

Skills

Excellent communication skills in English

Strong analytical and logical thinking skills

Multitasking in a fast-paced environment

High attention to detail

Collaborative teamwork

Job description

ATI Business Group is seeking an Agent Support Supervisor in Indonesia. In this role, you will manage communications with retail agents and suppliers to ensure operational efficiency. You will supervise a team, ensuring that booking processes comply with company standards.

The ideal candidate will have at least 3 years of experience in customer service, possess excellent English communication skills, and be adept at multitasking. Flexibility in working hours and locations is required.