Travel Manager (Travel Agency)

Webuy; Pluit; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A travel management company based in Indonesia is seeking a Travel Manager to oversee all aspects of travel operations, including ticketing and hotel reservations. The ideal candidate should have 3-5 years of experience in a travel agency, be fluent in English, and possess strong leadership skills. This role requires effective problem-solving capabilities and the ability to manage customer complaints proficiently.

Qualifications

• Minimum 3–5 years of working experience as a Travel Manager in a travel agency.
• Strong understanding of travel operations, booking systems, and tour management.
• Proven experience in handling customer complaints and providing effective resolutions.

Responsibilities

• Oversee and manage all aspects of Travel Operations.
• Lead and supervise the Tour Consultant team.
• Handle customer complaints and difficult cases.

Skills

Fluent in English

Leadership

Problem-solving

Communication

Attention to detail

Job description

Key Responsibilities

• Oversee and manage all aspects of Travel Operations, including ticketing, hotel reservations, and tour arrangements.
• Lead and supervise the Tour Consultant team to ensure accuracy, efficiency, and excellent customer service.
• Handle customer complaints and difficult cases with professionalism and effective problem‑solving.
• Negotiate and maintain relationships with airlines, hotels, and other travel partners.
• Monitor booking systems and ensure timely and accurate issuance of travel documents.
• Evaluate travel products and services to enhance customer experience and operational performance.
• Prepare reports and provide insights on operational performance, sales trends, and customer feedback.

Requirements

• Minimum 3–5 years of working experience as a Travel Manager in a travel agency industry.
• Fluent in English, both spoken and written.
• Strong understanding of travel operations, booking systems, and tour management.
• Proven experience in handling customer complaints and providing effective resolutions.
• Excellent leadership, communication, and organizational skills.
• Detail‑oriented, proactive, and able to work under pressure in a fast‑paced environment.