Travel Document Manager

Pengiklan Anonim; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A Tour & Travel Company in Jakarta Utara is seeking an experienced Travel Document Manager to oversee all travel documentation processes, including visa processing, passport management, and travel permits. The ideal candidate will have 3–5 years of experience in travel documentation, strong leadership skills, and excellent command of English. This role demands a detail-oriented professional who can maintain compliance and efficiency.

Qualifications

• 3–5 years of experience in travel documentation, visa handling, or travel operations.
• Proven team leadership experience.
• Excellent command of English; Mandarin is an advantage.

Responsibilities

• Lead and manage all travel documentation processes.
• Ensure document completeness, accuracy, and compliance.
• Maintain relationships with embassies and government institutions.
• Develop and monitor SOPs for efficiency.

Skills

Leadership skills

Knowledge of international travel regulations

Attention to detail

Problem-solving abilities

Education

Bachelor’s Degree in Tourism or related field

Job description

We are looking for an experienced Travel Document Manager to lead and oversee all travel documentation processes within our Tour & Travel Company.

This role covers visa processing, passport management, travel permits, travel insurance, and departure documentation for both individual and group travelers.

The ideal candidate has solid leadership skills, in-depth knowledge of international travel regulations, and a strong commitment to accuracy, efficiency, and compliance.

Key Responsibilities

Lead and manage all travel documentation processes (domestic & international).

Ensure the completeness, accuracy, and compliance of all documents (visa, passport, permit, insurance, etc.).

Maintain strong relationships with embassies, consulates, government institutions, and external partners.

Develop and monitor SOPs to ensure efficiency and data integrity.

Provide guidance and solutions for complex documentation cases.

Supervise, train, and evaluate the documentation team.

Prepare periodic reports and improvement recommendations for management.

Qualifications

Bachelor’s Degree in Tourism or related field.

Minimum 3–5 years of experience in travel documentation, visa handling, or travel operations — with proven team leadership experience.

Strong knowledge of visa requirements and travel documentation for Asia, Europe, and the Middle East.

Excellent command of English (spoken & written); Mandarin is an advantage..

Detail-oriented, organized, and solution-driven.

High integrity, professionalism, and ability to perform under pressure.