Training & Quality Analyst

Teleperformance; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global customer service provider in Indonesia is seeking a Quality Analyst to improve operational excellence. Responsibilities include conducting case reviews, performing data analysis, and supporting training sessions. Fresh graduates with relevant degrees and C1 English proficiency are encouraged to apply. The role requires flexibility to support the US market and immediate availability.

Qualifications

• 1–2 years’ experience in TQA, Sales, Healthcare, or Customer Service.
• Willing to support US Market with flexible shifts.
• BEST Certified preferred.

Responsibilities

• Conduct regular case reviews and weekly reports.
• Perform data analysis to identify quality improvement opportunities.
• Facilitate internal and external calibrations.
• Participate in business reviews and training/onboarding sessions.
• Handle support calls as required.

Skills

C1 English proficiency

Data analysis

Quality improvement

Customer service experience

Education

Diploma or Bachelor’s Degree

Job description

This role plays a crucial part in maintaining and improving operational excellence through quality reviews, training support, and performance analysis. You will work closely with internal stakeholders to ensure service quality, conduct data analysis, support onboarding and training sessions, and participate in calibration and business review meetings.

Key Responsibilities

• Conduct regular case reviews and weekly reports.
• Perform data analysis to identify quality improvement opportunities.
• Facilitate internal and external calibrations.
• Participate in business reviews and training/onboarding sessions.
• Handle support calls as required to maintain process understanding and alignment.

Requirements

• Diploma (1-year experience) or Bachelor’s Degree (fresh graduates are welcome).
• 1–2 years’ experience in TQA, Sales, Healthcare, or Customer Service.
• C1 English proficiency (spoken & written).
• Willing to support US Market (flexible shifts).
• BEST Certified preferred.
• Able to join immediately (November 3rd or 6th).