Training Project Coordinator

PT. BUSINESS ECLOUD INDONESIA INFORMATION TECHNOLOGY; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading tech company in Indonesia is seeking a Training Project Coordinator to manage training sessions and support trainers. The ideal candidate will have a Bachelor's degree in IT or related fields and 5 years of experience in software implementation or project coordination. Strong communication skills and problem-solving abilities are essential. This role offers the opportunity to enhance training delivery effectiveness and ensure quality in technical training sessions.

Qualifications

• Minimum of 5 years' experience in software implementation, technical support, or project coordination.
• Experience with Distribution Management System (DMS) projects is advantageous.
• Strong communication and interpersonal skills for training.

Responsibilities

• Supervise and support trainers, providing guidance and feedback.
• Act as primary contact between project management and trainer team.
• Track trainer performance and participant engagement.
• Set up reporting systems for training participation and feedback.

Skills

Software implementation

Technical support

Project coordination

Communication skills

Analytical thinking

Problem-solving

Education

Bachelor's degree in IT, Computer Science, Business Administration, or related field

Job description

Overview

The Training Project Coordinator is responsible for managing groups of trainers, ensuring they deliver high-quality training sessions in alignment with the project’s goals. This role acts as a bridge between the Project Management Oversight and the trainer team, providing leadership, coordination, and support to ensure smooth operations.

Responsibilities

• Supervise and support trainers, providing guidance, feedback, and motivation to trainer teams.
• Foster a collaborative and productive environment within the teams.
• Technical Strategy, Planning & Execution
  • Collaborate with the Asst. Project Coordinator to define the technical requirements for the training project.
  • Work closely with Project Management Oversight, Asst. Project Coordinator & Client to optimize execution.
  • Develop a technical implementation plan, including timelines, tools, and resources needed.
  • Lead and coordinate with trainers; training sessions are executed according to the scheduled timetable.
  • Handle escalations for schedule conflicts, trainer replacement, and MC.
• Coordination & Communication
  • Act as the primary point of contact between the Project Management Oversight and the trainer team.
  • Communicate project updates, changes, and expectations to trainer teams.
  • Address concerns and ensure smooth system adoption.
• Performance & Quality Monitoring
  • Track the performance of trainers, including attendance, engagement, and learner feedback.
  • Identify and address performance gaps and streamline training delivery.
  • Test all training deliverables for functionality and usability.
  • Identify opportunities to improve training delivery and share best practices.
  • Participate in post-project reviews to contribute to lessons learned and future improvements.
  • Ensure all documentation is compliant.
• Data Reporting & Feedback
  • Set up systems to track and report on training participation, completion rates, and learner feedback.
  • Analyze technical data to identify areas for improvement and ensure effectiveness of training delivery.
  • Collect and consolidate feedback from trainers and learners within the cluster.
  • Provide regular reports to the Project Manager Oversight and Project Committee on performance, challenges, and recommendations.
• Resource Management
  • Provide technical training and support to the trainer team on how to use tools and platforms effectively.
  • Troubleshoot technical issues during training sessions and provide real-time support.
• Training & Technology Delivery Oversight
  • Ensure all technical tools and platforms are configured, tested, and ready for use.

Qualifications

• Bachelor's degree in IT, Computer Science, Business Administration, or a related field
• 5 years’ experience in software implementation, technical support, or project coordination.
• Candidates who have experience in handling DMS System (Distribution Management System) projects will have an added advantage.
• Understanding of software deployment and system configurations.
• Strong communication and interpersonal skills for training clients or internal teams.
• Problem-solving ability and analytical thinking.
• English is a MUST