TikTok Shop - GTL Logistics -Operations Manager - Indonesia

TikTok; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

TikTok is seeking a Delivery Hub Supervisor to oversee end-to-end hub operations in the Jabodetabek area for first mile and last mile services. You will manage manpower costs, courier supply, and COD reconciliation while coaching Supervisors and Hub Leads to ensure safety and best practices.

You will drive KPI achievement across service quality, cost, productivity, and customer satisfaction. Join a fast-paced TikTok delivery team and help streamline cross-functional workflows, align with

Qualifications

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Proven experience in first mile & last-mile delivery operations, with a minimum of [3] years in a supervisory role.
• Proficiency in Microsoft Office and logistics management software.
• Strong understanding of logistics principles and first mile & last-mile delivery processes.
• Ready to be placed in Sumatera / Jabodetabek / East Java.

Responsibilities

• Oversee end-to-end hub operations daily in Jabodetabek (First mile & Last Mile).
• Maintain and control manpower cost, courier supply and COD reconciliation of settlements.
• Provide coaching and support to Supervisors and Hub Leads to ensure safety regulations and best practices.
• Achieve all KPI related to service, cost, productivity, quality, and customer satisfaction.
• Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.
• Ensure the direction of strategy is consistent.

Skills

Delivery supervision

Logistics management

MS Office

Data analysis

Education

Bachelor's degree in Business Administration or Logistics

Tools

Logistics software

Job description

Responsibilities

About The team

Delivery team serves as a vital force of delivery operations in TikTok Shop. Excelling in precise, prompt delivery operations, our aim is to ensure every package reaches its destination safely and swiftly. Committed to customer satisfaction, we navigate challenges with the spirit of efficiency & collaboration, embodying TikTok Shop's dedication to excellence in every delivery.

Job Responsibilities:

1. Overseas and supervise end to end processes daily hub operations in Jabodetabek area (First mile & Last Mile operations)
2. Maintain and control Manpower cost, courier supply and also COD process in accurate reconciliation of settlement courier
3. Provide coaching and support to Spv, and Hub Lead to ensure compliance with safety regulations and best practices.
4. Achieve all KPI related with service to customer, cost, productivity, quality, & customer satisfaction
5. Collaborate with cross-functional teams to streamline processes and enhance overall operational efficiency.
6. Ensure the direction of strategy is consistent.

Qualifications

Minimum Qualifications:

1. Bachelor's degree in Business Administration, Logistics, or a related field.
2. Proven experience in first mile & last-mile delivery operations, with a minimum of [3] years in a supervisory role.
3. Proficiency in Microsoft Office and logistics management software.
4. Strong understanding of logistics principles and first mile & last-mile delivery processes.
5. Ready to be placed in Sumatera / Jabodetabek / East Java

Preferred Qualifications:

1. Excellent leadership and communication skills, with the ability to motivate and inspire a team.
2. Analytical mindset with the ability to interpret data and make data-driven decisions.
3. Flexibility to work in a fast-paced and dynamic environment.
4. Good communication and attitude

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace.

At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.