Ticketing Manager

Eiger Ekowisata Nusantara; Bogor; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading ecotourism resort in Bogor, Indonesia, is seeking a Ticketing Manager to oversee ticketing operations and ensure a smooth sales process. The ideal candidate will have at least 3 years of experience in ticketing or sales operations, preferably in the entertainment field. Key responsibilities include leading daily operations, managing staff, and ensuring accurate reporting. Join us to enhance guest experiences through exceptional service and efficient ticketing systems.

Qualifications

• Minimum 3 years of experience in ticketing or sales operations, preferably in entertainment.
• Strong knowledge of POS and sales reporting systems.
• Able to work in fast-paced, guest-facing environments.

Responsibilities

• Lead daily ticketing operations across all gates and sales points.
• Monitor daily ticketing revenue and validate transaction accuracy.
• Ensure ticketing team delivers friendly and efficient service.
• Manage and train ticketing staff for optimal performance.

Skills

Knowledge of ticketing systems

Leadership

Communication

Problem-solving

Analytical ability

Attention to detail

Job description

We are seeking a Ticketing Manager to oversee end-to-end ticketing operations, ensuring smooth sales processes, accurate reporting, and exceptional guest service across all ticketing touchpoints. This role ensures that ticketing systems, pricing, and policies operate efficiently and support the overall business objectives of EIGER Adventure Land.

Responsibilities

Lead daily ticketing operations across all gates and sales points.

Oversee the performance and accuracy of the ticketing system, including configuration, updates, and troubleshooting.

Monitor daily ticketing revenue, reconcile sales reports, and validate transaction accuracy.

Ensure the ticketing team delivers friendly, informative, and efficient service.

Manage, schedule, and train ticketing staff to ensure optimal performance.

Ensure all financial procedures are followed, including cash handling, POS operations, and reconciliation.

Qualifications

Minimum 3 years of experience in ticketing operations or sales operations, preferably in theme parks, attractions, hospitality, or entertainment.

Strong knowledge of ticketing systems, POS, and sales reporting.

Excellent leadership, communication, and problem-solving skills.

Strong analytical ability with high attention to detail and accuracy.

Able to work in fast-paced, guest-facing environments.

Willing to work on weekends, holidays, and shifts as needed.

About Company

EIGER Adventure Land is an ecotourism resort blending natural beauty with engaging activities and thrilling adventures. Built to international standards, it offers immersive, sustainable experiences that celebrate harmony between generations and nature. At EIGER Adventure Land, we believe people are the heartbeat of our mission: “To inspire generations through meaningful experiences in nature.” As part of our vision “To be a blessing company in sustainable ecotourism development”, we are building a team that grows together while caring for nature.