Terminal Customer Service Manager

Pengiklan Anonim; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in marketing seeks an experienced professional to ensure market development and achieve company growth. Responsibilities include regular customer visits, market research, and managing customer complaints. Candidates must hold a Bachelor's Degree, have at least 3 years of experience, and proficiency in English; Mandarin is a plus. Strong organizational and leadership skills are essential. Applicants must be willing to work in Jakarta and possess a driver's license.

Qualifications

• Minimum of 3 years of working experience, experience in the terminal or chemical business is a plus.
• Good personality, leadership, communicative, and team player.
• Knowledge of ASDAM and HIRADC.

Responsibilities

• Ensure market development runs well to achieve company growth.
• Conduct socialization about Terminal Services and Operations to customers.
• Regularly visit customers.
• Conduct market research and analysis.
• Respond to customer complaints related to Terminal services.

Skills

Leadership

Communication

Organization skills

Team Player

Proficiency in English

Proficiency in Mandarin

Education

Bachelor’s Degree

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Responsibilities

Ensuring that market development running well in order to achieve company growth.

Conduct socialization and information about Terminal Services and Operations to Customers.

Ensuring that all members of the marketing department have worked optimally, efficiently, and with high motivation and enthusiasm to encourage company growth.

Visits to customers on a regular basis.

Market research and analysis.

Receive and respond customer complaints related to Terminal services and operations.

Receive/coordinate customer visit to site and the plan for marketing team to visit the customer's location.

Qualifications

• Candidate must possess at a least Bachelor’s Degree.
• At least 3 year(s) of working experience, experience in terminal or chemical business is a plus.
• Has good proficiency in English (Mandatory).
• Has good proficiency in Mandarin (Point Plus).
• Have a good organization skill, and managerial skill.
• Must able to operate computer, and Ms Office (Ms. Excel, Ms. Word, Ms. Power Point).
• Good Personality, Good Leadership, communicative, and Team Player.
• Have knowledge ASDAM, and HIRADC.
• Must have a driver's license (SIM A).
• Applicant must be willing to work in Jakarta.

Only short-listed candidates will be invited via e-mail/phone for Test and Interview