Tenant Relation Supervisor (Office)

ASRI (a subsidiary of Agung Sedayu Group); Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading property developer in South Jakarta is seeking a Head of Service - Housekeeping (Non-Technical) to guide team initiatives and enhance tenant relations. The ideal candidate will have a diploma or bachelor's degree in Hotel Management and at least 3 years of supervisory experience. Strong leadership and communication skills are essential for success in this role, along with a dedication to exceptional tenant service.

Qualifications

• Minimum of 3 years of experience in a similar role within the Property Industry.
• Minimum of 3 years of experience as Tenant Relations Supervisor.
• Dedication to maintaining high levels of tenant satisfaction through exceptional service.

Responsibilities

• Utilize strong leadership skills to guide the team and align tenant relations initiatives.
• Work collaboratively with other departments to maintain financial performance targets.
• Display excellent negotiation skills in lease agreements and tenant inquiries.

Skills

Fluency in English

Excellent communication skills

Strong leadership skills

Proficient negotiation skills

Collaborative mindset

Education

Diploma or Bachelor's degree in Hotel and Hospitality Management

Job description

Qualifications

• Diploma or preferred Bachelor's degree in Hotel and Hospitality Management.
• Minimum of 3 years of experience in a similar role within the Property Industry.
• Minimum of 3 years of experience as Tenant Relations Supervisor.
• Fluency in English is required; proficiency in additional languages is a plus.
• Excellent communication and interpersonal skills to interact effectively with tenants and team members.
• Strong leadership skills with the ability to manage and inspire a team.
• Collaborative mindset and ability to work effectively within a team.
• Proficient negotiation skills for various tenant-related situations.
• Dedication to maintaining high levels of tenant satisfaction through exceptional service.
• Understanding of financial aspects related to property management and occupancy rates.

Responsibilities

• Utilize strong leadership skills to guide the team and align tenant relations initiatives with the property's goals.
• Work collaboratively with other departments to maintain financial performance targets, monitoring occupancy rates, lease renewals, and rental collections.
• Display excellent negotiation skills in lease agreements, conflict resolution, and tenant inquiries.
• Uphold a service-oriented approach, ensuring that the property's services and facilities meet or exceed tenant expectations.
• Leverage hospitality skills to create a welcoming environment and enhance the overall tenant experience.

ASRI is a visionary property developer dedicated to crafting inspiring spaces that redefine urban living. ASRI has transformed cityscapes with iconic landmarks such as Mall of Indonesia, ASHTA, PIK Avenue, Hublife, Grand Galaxy Park, The Langham Jakarta, Swissotel PIK, Swissotel Nusantara, Mercure Jakarta PIK, 25hours Hotel Jakarta The Oddbird, Taman Anggrek Residences, Fatmawati City Center, District 8, and Menara Jakarta. Driven by a long-term vision to elevate community well-being, ASRI continues to create environments that foster growth, connectivity, and elevate the quality of life of the surrounding communities through strong commitment to innovation, quality, and sustainability.

Head of Service - Housekeeping (Non-Technical)

South Jakarta, Jakarta, ID

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