Teller

PT Bank Permata, Tbk; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading commercial bank in Indonesia is seeking a Customer Service/Teller to assist customers with their banking needs and manage transactions. The ideal candidate will have at least 2 years of experience in a similar role, possess strong communication skills, and be service-oriented. Responsibilities include processing transactions, resolving complaints, and advising customers on financial products. Candidates with a D3/S1 education and a reliable, team-oriented mindset are encouraged to apply.

Qualifications

• At least 2 years of experience as a Customer Service/Teller.
• Reliable, able to work independently or in a team.
• Experience in administration is a plus.

Responsibilities

• Assist customers with managing their bank accounts.
• Process transactions accurately for customers.
• Resolve customer complaints and inquiries.
• Advise customers on suitable financial products.
• Implement fraud prevention measures.
• Educate customers on digital banking services.
• Coordinate with bank departments for complex issues.
• Perform routine administrative tasks.

Skills

Service-oriented mindset

Good communication skills

Ability to speak English

Teamwork

Education

D3/S1 from any major

Job description

Overview

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed on the Indonesia Stock Exchange, offering banking products and services that help people and companies to succeed, creating wealth and growth through our Retail Banking, SME and Wholesale businesses.

Why PermataBank ?

Here at PermataBank, you will Learn, Grow, and Make A Difference,

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

Learn : We always think innovatively to improve the way we work, making it easier, better and faster.

Grow : We provide excellent service to customers and encourage excellent performance in our daily work.

Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Job Description

• Assist customers with opening, closing, and managing their bank accounts, including checking, savings, and certificates of deposit.
• Process transactions for customers, such as deposits, withdrawals, transfers, and loan payments, ensuring accuracy and efficiency.
• Resolve customer complaints and inquiries regarding account services, fees, and banking policies, providing clear and concise information.
• Advise customers on bank products and services that meet their financial needs, such as credit cards, loans, and investment options.
• Implement fraud prevention measures by monitoring accounts for suspicious activity and verifying customer identity during transactions.
• Educate customers on digital banking services, including online banking, mobile banking apps, and ATM usage, to enhance their banking experience.
• Coordinate with other bank departments to address and resolve complex customer issues that require specialized attention.
• Perform routine administrative tasks, such as maintaining and updating customer account records, preparing documentation, and complying with banking regulations.

Job Requirements

• Minimum education of D3/ S1 from any major
• At least 2 year of experience as a Customer Service/Teller
• Service-oriented mindset and good communication skills
• Reliable, able to work independently or in a team
• Ability to speak English or other foreign languages is a plus

PT. Bank Permata Tbk hereby informs that the company does not impose any charges in the employee recruitment process.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a teller?

Do you have customer service experience?

How would you rate your English language skills?

Which of the following languages are you fluent in?

Do you have experience in an administration role?

Permata Bank is commercial bank for Business Activities (BUKU) 4, which has reached a net profit of more than 2 billion rupiah in 2022 and won Excellence in Workplace Wellbeing 2021 (Bronze Winner). So, we’re an agile place to Learn, Grow, and Make a Difference.

Permata Bank is commercial bank for Business Activities (BUKU) 4, which has reached a net profit of more than 2 billion rupiah in 2022 and won Excellence in Workplace Wellbeing 2021 (Bronze Winner). So, we’re an agile place to Learn, Grow, and Make a Difference.