Telesales Supervisor

Pengiklan Anonim; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global leader in sales is seeking a dynamic Telesales Supervisor to lead a high-energy telesales team in Jakarta. The role requires a strong leader with a proven record in telesales, excellent communication skills, and a passion for driving sales performance. This is an excellent opportunity for an individual looking to foster team growth while ensuring exceptional customer experiences.

Qualifications

• Minimum of five years of experience in Telesales/Telemarketing with proven leadership.
• Excellent verbal and written communication skills in English.
• Proactive, results-driven leader with a strong work ethic.

Responsibilities

• Lead and manage a team of telesales agents to exceed sales targets.
• Coach and train team to enhance sales techniques and performance.
• Analyze sales data to identify opportunities for optimization.

Skills

Leadership

Communication

Sales Performance

Team Management

Customer Service

Education

Bachelor's Degree in any discipline

Job description

We’re looking for a dynamic Telesales Supervisor to lead and inspire our high-energy telesales team. If you have a passion for driving sales performance, developing talent, and delivering exceptional customer experiences—this is your opportunity to grow with a global leader.

Responsibilities

Lead, manage, and motivate a team of telesales agents to consistently meet and exceed individual and team sales targets.

Develop the team's capabilities through continuous coaching, training, and constructive feedback to enhance sales techniques and performance.

Define clear performance goals and key metrics, regularly reviewing team and individual results to track progress.

Conduct structured performance evaluations and implement improvement plans to address performance gaps and foster professional growth.

Analyze sales data and call trends to identify opportunities for process optimization and revenue growth.

Uphold the highest standards of professionalism by ensuring team adherence to sales scripts, compliance guidelines, and company policies.

Cultivate a positive, collaborative, and high-energy team environment that drives motivation and results.

Partner with marketing, operations, and other departments to streamline sales processes and improve the overall customer journey.

Maintain a deep understanding of industry trends, competitor strategies, and market dynamics to identify new business opportunities.

Requirements

Bachelor’s Degree in any discipline.

Minimum of five years of experience in Telesales/Telemarketing, with a proven track record in a team leadership capacity.

Excellent verbal and written communication skills in English.

A proactive, results-driven leader with a positive "can-do" attitude and strong work ethic.

Ability to build rapport and communicate effectively with individuals at all levels, both internally and externally.

A customer-centric mindset with a genuine passion for service excellence.

Please note that only resumes submitted in English will be accepted.

Note : Interview will be in ENGLISH

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