Telemarketing Manager

PT Learning Unlimited; Jakarta Pusat; On-site; IDR 497.429.000 - 829.050.000; Full time

Job summary

A reputable education organization in Jakarta Pusat is seeking a Telemarketing Manager to lead and mentor a team of Telemarketing Representatives. This role involves setting targets, conducting training sessions, and ensuring high performance. The ideal candidate will have over 4 years of experience in a similar role and hold a Bachelor’s degree in a related field. Join us to enhance customer satisfaction and contribute to our mission of educational excellence.

Qualifications

• 4+ years of work experience as a Telemarketing Manager or similar role.
• Familiarity with the latest industry trends and developments.

Responsibilities

• Lead and mentor a team of Telemarketing Representatives.
• Conduct performance evaluations and provide training.
• Develop lead generation processes.
• Analyze metrics and prepare reports for management.

Skills

Leadership

Communication Skills

Performance Management

Analytical Skills

Education

Bachelor’s degree in marketing or Business Management

Job description

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

We are looking for an adaptive Telemarketing Manager to be a part of our team. You will be responsible for recruiting, training, and overseeing the performance of Telemarketing Representatives and assist with the development and implementation of effective funnel performance strategies.

About the Role

As a Telemarketing Manager, you should be able to address any customer queries and will be responsible for setting monthly and weekly target of your team. You should have excellent communication skills and possess good leadership. Your ability to perform under pressure, tight deadline and manage stressful situations will be a plus.

Key Responsibilities

• Hire, lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop the skills and capabilities of team members.
• Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc).
• Address team issues and provide support.
• Handle performance improvement initiatives when necessary, ensuring team members meet 95‑120% of their targets consistently.
• Ensure the accuracy and daily quality of TMK member results.
• Develop and implement effective lead generation processes to meet performance objectives; time, tools, skills, and flow.
• Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
• Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
• Stay updated on market trends, competitor activities, and new lead‑generation/process technologies to drive innovation.
• Facilitate seamless handovers of qualified leads, appointments, and shows between marketing and sales teams.
• Build and maintain long‑term customer relationships.
• Address customer inquiries and complaints.
• Ensure customer satisfaction.

Requirements

• Bachelor’s degree in marketing, Business Management, or a related field.
• 4+ years of work experience as a Telemarketing Manager/Supervisor/Lead Telesales Manager, or a similar role in the Tele/Sales department.
• Familiarity with the latest industry trends and developments.

Working Day: Tuesday – Saturday

EF is an equal opportunity employer. We welcome applications from all qualified individuals, including women, minorities, veterans, and people with disabilities.