Techops Engineer

Youtap Limited; Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology firm in Indonesia is seeking a Helpdesk & System Engineer to provide technical support for the Digital Retail Solutions system, manage incidents, and ensure smooth operation of applications. Candidates should have a degree in Informatics Engineering and experience in Helpdesk/System Support. The role involves troubleshooting, system monitoring, and documentation. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum 1–2 years in Helpdesk/System Support/IT Engineering required.
• Experience in Digital Retail/POS/Payment System is a plus.
• Able to work in a team or independently, with shift or on-call systems.

Responsibilities

• Provide technical support to users regarding DRS system and POS application.
• Conduct initial analysis to identify the source of technical problems.
• Monitor performance of DRS servers and networks.

Skills

Technical Support

Troubleshooting

Customer Service

Problem-Solving

Communication

Education

Diploma/Bachelor's Degree in Informatics Engineering

Tools

Windows

Linux

MySQL

SQL Server

Job description

Helpdesk & System Engineer – Digital Retail Solutions (DRS)

Posted today

Job Description

Technical Support & Helpdesk

Provide technical support to users regarding DRS system, POS application, server, and network issues.

• Handle trouble tickets according to priority and defined response times.
• Conduct initial analysis (first-level troubleshooting) to identify the source of technical problems.
• Provide system/application usage guidance to end-users.
• Document all incidents and solutions in the helpdesk system.

System Administration & Maintenance

Regularly monitor the performance of DRS servers, databases, and networks.

• Perform preventative maintenance to prevent system downtime.
• Perform patch updates and regular data backups according to IT security procedures.
• Manage user accounts, access control, and system configurations according to authorization.
• Prepare monthly system performance and incident reports for superiors.

Implementation & Deployment Support

Support the implementation of new systems or upgrades to DRS applications at branch locations orn

• Perform software installation, device configuration, and system integration according to project requirements.
• Conduct system testing and verification before go-live.
• Coordinate with vendors or developers during implementation and troubleshooting.

Network & Security Monitoring

Monitor network connections between DRS, POS, and data center systems.

• Work closely with the network team to maintain connection stability and security.
• Handle network alerts or anomalies that impact operational systems.
• Ensure the implementation of data security and user access standards in accordance with IT policies.

Reporting & Documentation

Produce daily/weekly reports on incidents, downtime, and system status.

• Maintain technical documentation (SOPs, configurations, installation guides, and recovery plans).
• Provide recommendations for improvements to system performance and technical support processes.

Qualifications

• Education: Minimum Diploma/Bachelor's Degree in Informatics Engineering, Information Systems, or an IT-related field.
• Experience: Minimum 1–2 years in Helpdesk/System Support/IT Engineering.
• Experience in the Digital Retail/POS/Payment System industry is a plus.
• Technical Skills: Proficient in Windows & Linux operating systems.
• Understanding of basic networking (LAN/WAN, TCP/IP, VPN).
• Able to install software and troubleshoot hardware.
• Understanding of databases (MySQL, SQL Server) and POS systems.
• Non-Technical Skills: Communicative, analytical, and responsive to technical issues.
• Able to work in a team or independently, with shift or on-call systems.
• Meticulous, responsible, and results-oriented.

Information Technology Infrastructure Engineer

Posted today

Job Description

Memahami manajemen Firewall, Router, Switch, Access Door, IPBX, dan PABX.

Cloud Infrastructure Security Engineer

Posted today

Job Description

Kredivo stands out as one of Indonesia's fastest-growing consumer finance products. It offers instant financing, allowing buyers to quickly purchase their favorite e-commerce products. Shoppers enjoy the simplicity of a 2-click checkout across many online and offline merchants. Kredivo is powered by an advanced system that performs instant credit risk decisioning, leveraging extensive digital footprint data to ensure accurate credit assessment.

We are looking for a highly skilled and experienced Cloud Infrastructure Security Engineer (SDE4) to join our team as an Individual Contributor. In this critical role, you'll be responsible for leading projects, designing, implementing, and maintaining robust security posture for our cloud infrastructure across both Google Cloud Platform (GCP) and Amazon Web Services (AWS). Your direct contribution will be vital in enhancing our security controls, automating security processes, and ensuring continuous compliance with industry standards.

Your primary responsibilities will include:

• Developing and implementing cloud infrastructure security best practices for GCP and AWS.
• Configuring and managing native cloud security services like G Security Command Center and AWS Security Hub.
• Implementing and gatekeeping continuous security monitoring, threat detection, and comprehensive compliance auditing.
• Defining baselines, implementing, and enforcing security policies across the organization's cloud infrastructure.
• Designing and deploying secure cloud infrastructure resources using Infrastructure as Code (IaC).
• Developing robust CI/CD pipelines for IaC deployments and integrating Policy as Code solutions to automate security policy enforcement.
• Conducting periodic security assessments and leading vulnerability remediation efforts for cloud infrastructure.
• Collaborating closely with our Information Security and Infrastructure Operations teams to embed security seamlessly throughout the software development lifecycle.
• Staying up-to-date with the latest cloud security threats, technologies, and best practices.
• Drive the infrastructure security initiatives, contributing to the overall infrastructure security strategy and roadmap.

Qualifications:

• Minimum of 5 years of experience in cloud security, with a strong focus on infrastructure security.
• Proven hands-on experience and deep familiarity with GCP Security Command Center.
• Extensive experience with AWS security services, including AWS Security Hub, GuardDuty, Inspector, AWS Config, AWS Service Control Policies (SCPs), and AWS Control Tower.
• Demonstrable expertise and active hands-on experience with Infrastructure as Code (IaC), preferably Terraform.
• Solid understanding and practical experience with Policy as Code principles and implementation.
• Experience with Atlantis for enhanced Terraform collaboration and automation.
• A keen interest in and exposure to security compliance frameworks (e.g., ISO 27001, CIS Framework, NIST SP 800-53, and PCI-DSS).
• Solid understanding of networking concepts, least privilege access control, and data encryption in cloud environments.
• Excellent problem-solving skills and the ability to troubleshoot complex security issues effectively.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Relevant cloud security certifications (e.g., GCP Professional Cloud Security Engineer, AWS Certified Security - Specialty) are a plus.

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