Technician Support

Pt Boga Jaen Gati (Shaburi & Kintan Buffet - Pepper Lunch Bali); Indonesia; Remote; IDR 120.000.000 - 240.000.000; Full time

Job summary

A Bali-based company is seeking a Technical Support Engineer to manage technical inquiries and requests. Candidates should have a minimum of 2 years of experience in IT support, knowledge of AWS, and excellent English communication skills. The role offers remote work aligned with Pacific Time.

Qualifications

• Minimum of 2 years of experience in IT/technical customer support.
• Knowledge of AWS, Web Development, Programming Logic, and Computer Networks.
• Excellent English communication skills in both verbal and written.

Responsibilities

• Respond to technical inquiries, issues, and requests.
• Resolve technical problems related to products and services.
• Maintain accurate records of customer interactions.

Skills

Technical customer support

Amazon Web Service

Web Development

Programming Logic

Computer Networks

Problem-solving

English communication

Job description

Technical Support Engineer

Mengwi, Bali – IDR120,000,000 - IDR240,000,000

Job Description: IBMC stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently we are helping our client, a company based in Bali, looking for a Technical Support Engineer and will be managed directly under IBMC.

Responsibilities

• Remote work; working hours according to Pacific Standard Time (PST)/Time zone in Los Angeles, CA, USA (GMT‑8)


• Response to technical inquiries, issues, and requests


• Resolve technical problems and questions related to our products and services


• Maintain accurate and up-to-date records of customer interactions, issues, and resolutions


• Deepen your knowledge of our products and services to better serve consumers


• Give our internal team of engineers ongoing input to help develop our products based on the customer's demand

Requirements

• Minimum of 2 years of experience in IT/technical customer support


• Knowledge of Amazon Web Service, Web Development, Programming Logic, and Computer Networks


• Excellent English communication skills in both verbal and written


• Exceptional problem‑solving skills and the ability to work under pressure, and in a timely manner


• Programming skills are preferred

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity to your colleagues or friends.

Thank you