Technician Supervisor

Ab Electrolux; Pluit; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global appliance company based in Jakarta, Indonesia seeks a Manager for After Sales Service. Responsibilities include managing technical support, conducting training, and ensuring quality operations. Candidates should have a Bachelor's in Engineering and at least 5 years of experience in the field. This position offers product discounts and medical coverage.

Benefits

Discounts on products

Medical & Hospitalization coverage

Qualifications

• 5+ years of experience in the related field and same industry.
• Preferably Manager/Assistant Manager specialized in Customer Service or equivalent.
• Excellent in using MS Office and other related software for Service Center.

Responsibilities

• Manage After Sales Service in technical, quality, and training functions.
• Support technical solutions and create bulletins for technicians.
• Conduct technical training on troubleshooting and safety procedures.

Skills

Technical support of home appliances

Training people

Using MS Office

Education

Bachelor's Degree in Engineering (Electrical/Electronic)

Job description

Deliver the results that drive change.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

Your Role

Responsible in managing After Sales Service in terms of technical, Quality and training functions to maximize consumer operational performance by providing help desk resources and technical advice, recognizing training needs, technical bulletin and technical tips, technician recruitment, grooming and assessment.

What you'll do

• Assisting SO manager by supporting technical solution and creating technical bulletins to all technician.
• Supporting field technician in terms of technical troubleshooting or alternative solutions.
• Creating technical tips and training modules.
• Handling system database and continuous improvement on business process.
• Conducting technical training of troubleshooting, safety, operational procedures, product knowledge, tools and equipment.
• Defining and improving standard technician tools for technicians.
• Ensuring the adequate working condition in the service center by maintaining tools, equipment and service center facility.

Who You Are

• Candidate must possess at least a Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• At least 5 years of working experience in the related field and same industry.
• Preferably Manager/Assistant Manager specialized in Customer Service or equivalent.
• Good in training people.
• Target oriented.
• Have experience in technical support of home appliances product.
• Excellent in using Ms. Office and other related software for Service Center.
• Could deliver training to Authorized Service Center.

Core Competencies

• Technical knowledge of Home appliances.
• People leadership, have clear communication and direction to subordinate.
• Both reactive and proactive, you work efficiently and flexibly to deliver results.
• With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs decision‑making.
• You build trust, good working relationships and communicate effectively with your colleagues and across functions. You can manage changing priorities with ease.

Where you'll be:

• You will be based in Jakarta, Indonesia and reporting to Service Operations Manager.

Benefit highlights:

• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.