Technical Writer

DoiT International; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global technology company is seeking a Technical Writer to join their UX team. The role involves becoming a subject matter expert, collaborating with product managers and engineers to create and manage documentation for B2B SaaS products. The candidate should have over 4 years of relevant experience, excellent English communication skills, and familiarity with documentation tools like Markdown and GitHub. This position offers benefits such as unlimited PTO and flexible working options.

Benefits

Unlimited PTO

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Qualifications

• 4+ years of experience in writing, editing, and reviewing technical documentation for B2B SaaS products.
• Proven ability to gather information and synthesize it into cohesive narratives.
• Self-organized individual who is thorough and tenacious.

Responsibilities

• Become a subject matter expert in our product.
• Collaborate to identify documentation needs from a customer-centric view.
• Contribute to other technical knowledge articles at DoiT.

Skills

Technical Writing

Collaboration

B2B SaaS Experience

Information Synthesis

Documentation Tools

API Knowledge

Self-organization

Proficient English Communication

Tools

Markdown/MDX

GitHub

Job description

Location

Our Technical Writer will be an integral part of our UX team in EMEA. This role is based remotely in the UK, Ireland, Sweden, the Netherlands or Estonia.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

As a Technical Writer, you will be encouraged to take a customer‑centric view towards documentation; collaborating with our talented team of product managers, engineers and designers to identify documentation needs. This role is ideal for someone who has an appetite to learn new challenging technical concepts and the desire to become a subject‑matter expert in our product.

Responsibilities

• Become a subject matter expert in our product
• Collaborate with Product managers, engineers, and designers to gain an in-depth understanding of our product, identify documentation needs and opportunities from a customer‑centric view
• Manage multiple documentation tasks in any given sprint
• Contribute to other technical knowledge articles at DoiT
• Participate in tooling and process improvements

Requirements

• 4+ years experience in writing, editing, and reviewing technical documentation for B2B SaaS products
• Proven ability to gather information from multiple channels, dive deep, and synthesize the information into a cohesive narrative
• Proven ability to operate with flexibility, in a fast‑paced, constantly evolving team environment
• Self-organized and a self‑motivated individual who is confident, thorough and tenacious
• Experience building documentation websites with static site generators and markup languages like Markdown/MDX; proficiency with docs‑as‑code tools like GitHub
• Understanding of API best practices; familiar with API specs and documentation tools
• Excellent communication skills in English, both written and verbal

Bonus Points

• Basic understanding of cloud technology, e.g., AWS, Google Cloud, Kubernetes
• Experience and knowledge of DocOps
• A great sense of humor and enjoys having fun at work

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun!

We thought so too, but we’re here and happy we hit that ‘apply’ button.

Full‑Time Employee Benefits

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Employee Stock Option Plan
• Professional Development Stipend

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.