Technical Support (Mekari Talenta) - Yogyakarta Placement

PT Mid Solusi Nusantara (MEKARI); Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading SaaS company in Yogyakarta is seeking a Technical Support professional to provide customer support and collaborate with engineering teams. The ideal candidate has a Bachelor's degree in Information System or Computer Science and is eager to contribute to Indonesia's top SaaS solutions. Fresh graduates are welcome to apply. Competitive salary and extensive benefits including health insurance and flexible working hours are offered.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Early access to salary + flex installment

Allowance for sports activities

Flexible working hours

Notebook Ownership Program

Strategic office location

Dynamic work environment

Qualifications

• Fresh graduates are welcome to apply.
• Basic knowledge in HR Software and/or HR Information System is required.
• Knowledge in Tax is a plus.

Responsibilities

• Coordinate with Customer Support Team and stakeholders to clarify complaints.
• Provide technical support for customer issues.
• Collaborate with Product and Engineering Team to resolve product problems.

Skills

Analytical skills

Problem-solving skills

Education

Bachelor's Degree in Information System, Computer Science, or equivalent

Tools

HR Software

Database Management

Job description

Technical Support (Mekari Talenta) - Yogyakarta Placement

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Responsibilities

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Coordinate with Product and Engineering Team to resolve product problems

Job Requirements

• Candidate must possess at least a Bachelor's Degree in Information System, Computer Science, or equivalent
• Fresh graduates are welcome to apply
• Have basic knowledge in HR Software and/or HR Information System
• Knowledge in Tax will be a plus point
• Familiar with Database & HR product will be a plus point
• Good analytical and problem-solving skills

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours and remote work culture with free co-working space services.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to take part in growing Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.