Technical Support (Mekari Talenta) - Yogyakarta Placement

Mekari; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Mekari, Indonesia's leading SaaS company, is seeking an entry-level customer support role focused on technical solutions for HR software users. The successful candidate will engage with stakeholders to address concerns, working closely with product teams. Benefits include competitive salary, premium health insurance, and flexible working hours.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Annual and unlimited sick leave

Qualifications

• Fresh graduates are welcome to apply.
• Basic knowledge in HR Software and/or HR Information System.
• Knowledge in Tax is a plus.

Responsibilities

• Coordinate with Customer Support Team to clarify complaints.
• Provide technical support for product issues.
• Collaborate with Product and Engineering Team to resolve problems.

Skills

Analytical skills

Problem-solving skills

Education

Bachelor's Degree in Information System

Bachelor's Degree in Computer Science

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Responsibilities:

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Coordinate with Product and Engineering Team to resolve product problems

Job Requirements:

• Candidate must possess at least a Bachelor's Degree Information System, Computer Science, or equivalent
• Fresh graduates are welcome to apply
• Have basic knowledge in HR Software and/or HR Information System
• Knowledge in Tax will be a plus point
• Familiar with Database & HR product will be a plus point
• Good analytical and problem-solving skills

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ atbit.ly/RecruitmentFAQ-Mekari[ENG] orbit.ly/RekrutmenMekari-FAQ[INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!