Technical Support Engineer

Torq; Remote; IDR 1.341.831.000 - 1.677.290.000; Full time

Job summary

A leading cybersecurity firm is seeking a Customer Success Architect to be a key part of their growth in Sulawesi Tengah, Indonesia. The ideal candidate will have over five years of experience in B2B SaaS environments. Responsibilities include delivering technical leadership, architecting solutions tailored to customer needs, and collaborating cross-functionally to enhance service offerings. If you're passionate about cybersecurity and customer success, this role offers an exciting opportunity to drive impact and innovation at the forefront of Torq's mission.

Qualifications

• 5+ years of experience in similar roles with B2B SaaS companies.
• Ability to communicate technical topics to non-technical audience.
• Experience with enterprise customers and on-site meetings.

Responsibilities

• Deliver technical leadership to business and technical decision-makers.
• Architect solutions using Torq's workflows.
• Work with teams to enhance customers' product understanding.

Skills

Technical articulation

Analytical skills

Problem-solving

Interpersonal skills

Tools

Bash

Python

API reading

Job description

Technical Support Engineer, Providence, Rhode Island

United States

Skeletons, lasers, monster trucks — the Torq brand grabs attention like nothing else in cybersecurity. And we’re growing like crazy, with $140M in Series D funding, 200% employee growth, and 300% revenue growth in 2025. Fueling Torq’s growth are our game changing agentic AI security solutions, backed by a team and culture that makes Torq one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

Life at Torq is all gas, no brakes. We’re a team of relentless, collaborative go-getters pushing the boundaries of what’s possible for security automation. Every role is an essential driver of Torq’s success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. Excited about our vision and ready to make an impact as we grow? We’d love to see what you can bring to the team.

We’re looking for an experienced Customer Success Architect to join us and be one of the founding members of the team. CS Architects play a crucial role in our business‑ listening and learning about customers' needs and feedback, our CS Architects find pragmatic, component‑driven architecture solutions to solve our customer’s concerns.

Hours: Monday - Friday.
This is a remote role in Poland, preferred location is Warsaw.

What you’ll do

• Deliver technical and industry thought leadership to our customer’s business and technical decision makers
• Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
• Maintain a deep understanding of the Torq solution and the product roadmap
• Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road‑mapping as well as supporting to broaden the knowledge base and product understanding
• Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.
• Triagingand Prioritizing reportedcustomers Incidents

Requirements

• 5+ years of experience working in similar roles at B2B SaaS companies
• Experience working with enterprise costumers, conducting on‑site meetings
• Ability to clearly articulate technical topics to a non‑technical audience
• Exceptional analytical, conceptual, and problem‑solving abilities.
• Interpersonal skills - ability to work with customers and translate it to proactive solutions
• Experience in designing and writing automation scripts (scripting - bash/python)
• Experience in reading APIs and security
• Working in SOC or IRT team is an advantage

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