Technical Support Engineer

Ibmc; Indonesia; Remote; IDR 120.000.000 - 240.000.000; Full time

Job summary

A leading consulting firm in Indonesia is seeking a Technical Support Engineer to manage technical inquiries and resolve customer issues. Candidates should have at least 2 years of experience in IT support, excellent English communication skills, and knowledge of cloud services. The role allows for remote work aligned with Pacific Standard Time. Competitive salary offered.

Qualifications

• Minimum of 2 years of experience in IT/technical customer support.
• Knowledge of web development and computer networks is beneficial.
• Ability to work under pressure and respond promptly.

Responsibilities

• Respond to technical inquiries, issues, and requests.
• Resolve technical problems related to our products and services.
• Maintain records of customer interactions and issues.

Skills

Excellent English communication skills

Problem-solving skills

Experience in IT/technical customer support

Knowledge of Amazon Web Services

Programming skills

Job description

Technical Support Engineer

Mengwi, Bali

Salary: IDR120,000,000 - IDR240,000,000 (Y IBMC)

Posted today

IBMC stands as a prominent Business Management Consulting Company in Indonesia, dedicated to propelling business achievements. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently we are helping our client, a company based in Bali looking for a Technical Support Engineer and will be managed directly under IBMC.

Responsibilities

• Remote work; hours according to Pacific Standard Time (PST) (GMT-8)
• Respond to technical inquiries, issues, and requests
• Resolve technical problems and questions related to our products and services
• Maintain accurate and up-to-date records of customer interactions, issues, and resolutions
• Deepen knowledge of our products and services to better serve consumers
• Provide input to internal engineering team to help develop products based on customer demand

Requirements

• Minimum of 2 years of experience in IT/technical customer support
• Knowledge of Amazon Web Services, web development, programming logic, and computer networks
• Excellent English communication skills, verbal and written
• Exceptional problem-solving skills and ability to work under pressure and promptly
• Programming skills preferred

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity to your colleagues or friends.

Thank you.

Customer Support Specialist

Ubud, Bali

Salary: IDR6,000,000 - IDR12,000,000 (Y Bali Nexus Investments Partners)

Posted today

About Bali Nexus: Bali Nexus is a leading real estate investment firm specializing in safe and profitable real estate opportunities in Bali. We focus on high-value property investments, connecting investors with premium properties that offer exceptional returns. As part of our growing team, we seek a Lead Qualification Specialist to ensure that only high-potential leads reach our sales team, optimizing conversion rates and increasing revenue.

Role Overview

The Customer Support Specialist evaluates and filters inbound leads, ensuring that only serious and qualified investors and property buyers are passed to the sales team. This role requires a deep understanding of real estate investment, strong communication skills, and a results-driven approach to lead conversion.

Key Responsibilities

• Lead Screening & Assessment: analyze incoming leads from various channels (website, social media, email, referrals, ads) to determine their potential.
• Initial Contact & Engagement: conduct preliminary calls, emails, or messages to assess lead intent, financial capacity, and investment interest.
• Qualification Process: use predefined frameworks (BANT: Budget, Authority, Need, Timeline or other qualification models) to categorize leads into Hot, Warm, and Cold segments.
• CRM & Data Management: maintain and update lead data in the CRM, ensuring accurate tracking and reporting of lead status.
• Collaboration with Sales Team: communicate qualified leads to the sales team with detailed notes on their needs, objections, and readiness to invest.
• Lead Nurturing: follow up with Warm and Cold leads through scheduled touchpoints, keeping them engaged until they are ready to move forward.
• Market Insights: provide feedback to the marketing team on lead quality and trends to refine targeting strategies.

Why Join Bali Nexus?

• Competitive Compensation – Base salary + performance-based bonuses
• High-Value Market – Work with premium real estate investments and high-net-worth clients
• Growth Opportunities – Potential career growth in sales, marketing, or business development
• Impactful Role – Directly influence business success by improving lead quality and conversion rates

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity to your colleagues or friends.

Thank you.