TECHNICAL SUPPORT ENGINEER

PT Asianfast Marine Industries; Batam; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading shipbuilding company in Batam is seeking a highly skilled Marine Technical Support Engineer to provide after-sales support, troubleshooting, and technical assistance for marine propulsion and electrical systems. The successful candidate will have a Marine Engineer Class I or II certification and proven experience as Chief Engineer on ocean-going vessels. Responsibilities include technical support, customer service, and conducting training for clients' technical staff. The position requires strong interpersonal skills and the ability to work under pressure.

Qualifications

• Marine Engineer Class I or II certification with proven experience as Chief Engineer on ocean-going vessels.
• Minimum 2 years of relevant experience in marine engineering, including hands-on experience with diesel engines.
• Fluent in English, both written and verbal.

Responsibilities

• Provide technical assistance and troubleshooting for vessel propulsion and related marine systems.
• Respond promptly to customer inquiries and maintain communication with clients and internal departments.
• Conduct technical training for clients' crews and technical staff.

Skills

Troubleshooting

Technical support

Communication skills

Customer service

Analytical skills

Education

Marine Engineer Class I or II certification

Tools

Technical software

Job description

Overview

Asianfast Marine is seeking a highly skilled and experienced Marine Technical Support Engineer to join our production team. This role is pivotal in providing after-sales support, system troubleshooting, and technical assistance to our customers, particularly for marine propulsion, electrical, and control systems. The successful candidate will play a vital role in bridging engineering expertise with customer service excellence.

We are looking for a Marine Engineer Class I or II who has served as Chief Engineer on ocean-going vessels, with strong analytical skills and a hands‑on approach in solving technical challenges both onboard and remotely.

Key Responsibilities

• Technical Support & Troubleshooting
  • Provide technical assistance and remote/on‑site troubleshooting for vessel propulsion, electrical, control systems, and related marine systems.
  • Support vessel commissioning (new builds and repairs), system diagnostics, and configuration.
  • Conduct system inspections and ensure operational performance in compliance with safety and environmental standards.
  • Monitor, inspect, and test vessel performance and technical systems regularly.
• Customer & Client Support
  • Respond promptly to customer inquiries via email, phone, or chat, providing clear and actionable guidance.
  • Maintain close communication with customers and internal departments (e.g. Commercial, Supply Chain) to ensure effective issue resolution.
  • Conduct technical training for clients' crew and technical staff onboard or offsite.
  • Build and maintain strong, professional relationships with clients, ensuring satisfaction and long‑term trust.
  • Prepare and maintain accurate technical reports, service logs, and knowledge base articles.
  • Escalate unresolved or complex issues to the appropriate internal teams, including warranty, engineering, or SCM support.
  • Assist in creating and updating technical manuals and procedures.
  • Design and implement improvements to existing marine systems based on field data and customer feedback.
  • Assist in the development and testing of new technologies or product features.
  • Supervise and support engineering teams onboard when needed.

Qualifications & Requirements

• Marine Engineer Class I or II certification with proven experience as Chief Engineer on ocean‑going vessels.
• Minimum 2 years of relevant experience in marine engineering, including hands‑on experience with diesel engines, propulsion systems, electrical/control systems.
• Strong technical understanding of marine equipment and systems, including automation and diagnostics tools.
• Proficiency with computer systems, technical software, and communication tools.
• Demonstrated ability to troubleshoot and solve complex technical issues under pressure.
• Excellent interpersonal, communication, and presentation skills.
• Fluent in English, both written and verbal.
• Willingness to travel locally and internationally as needed for onboard service or training assignments.

About PT. Asianfast Marine Industries

PT. Asianfast Marine Industries is a ship building and repair company located in Batam Island, Riau, Indonesia. We are a one‑stop integrated marine solutions provider specialized in aluminium vessel such as Passenger Ferry, High Speed Vessel, Naval Vessel, Patrol Vessel, Luxury Super Yacht etc.