Technical Support Coordinator (OPPO SERVICE CENTER)

PT.SELALU BAHAGIA SEJAHTERA; Pluit; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading tech service provider in Indonesia is seeking a Technical Support Coordinator to manage repairs and train staff at their OPPO Service Center. The ideal candidate should have a minimum of a bachelor's degree, and 1–3 years of experience, and be proficient in technical troubleshooting as well as component replacement. Familiarity with various operating systems and strong communication skills are essential for interacting with HQ teams in China.

Qualifications

• Minimum bachelor degree and at least 1–3 years of experience.
• Proficient in replacing components such as LCDs and batteries.
• Experience in handling complex repairs like soldering and board swapping.

Responsibilities

• Provide basic training to Service Center staff.
• Inspect defective parts and perform glass screen repairs.
• Monitor and maintain repair tools.

Skills

Technical issue analysis

Proficient in replacing LCDs, batteries, and charging ports

Soldering and board swapping

Troubleshooting

Fluent in English

Microsoft Office applications

Education

Minimum bachelor degree

Tools

Soldering tools

Multimeters

Power supplies

Job description

Technical Support Coordinator (OPPO SERVICE CENTER)

Minimum bachelor degree and at least 1–3 years of experience.

Proficient in replacing components such as LCDs, batteries, and charging ports.

Experienced technicians are also capable of handling more complex repairs such as soldering, board swapping, and fixing dead devices or those damaged by water.

Knowledgeable in various operating systems (Android, iOS) and capable of performing flashing, updates, downgrades, and resolving software-related issues such as bootloop.

Able to analyze technical issues, identify the root cause, determine the appropriate solution, and carry out systematic troubleshooting.

Skilled in using technical equipment such as soldering tools, multimeters, power supplies, and other repair instruments.

Proficient in English (knowledge of Mandarin is an added advantage).

Able to communicate effectively with HQ teams in China.

Proficient in using Microsoft Office applications (Excel, PowerPoint, Word, etc.).

Job Description :

Provide basic training to Service Center staff on new product materials and other related training topics.

Inspect defective parts (NG parts) and perform glass screen repairs when necessary.

Monitor and maintain repair tools (maintenance tools) to ensure they are in good condition.

Conduct tool stock opname, record tool in/out transactions in the system accurately.

Monitor progress of technical exams, learning activities, and certification data of technicians.

What\'s your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years\' experience do you have as a Technical Support Role?

Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?

Are you available to travel for this role when required?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Which of the following languages are you fluent in?

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