Technical Support/ Admin Executive

RecruitGo; Indonesia; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Employer of Record company is seeking a Remote Technical Support/Admin Executive to support daily platform operations and client servicing. This role requires strong analytical skills, attention to detail, and 1-2 years of experience in operations or campaign support. Responsibilities include launching campaigns, generating reports, and managing communications. Candidates should be fluent in English and proficient in Excel. Competitive salary offered.

Benefits

Working device provided

Diverse challenges

Team collaboration

Inclusive workplace

Qualifications

• 1-2 years of experience in operations, customer success, or campaign support.
• Experience in launching SMS/WhatsApp/Email campaigns is a plus.

Responsibilities

• Launch and schedule WhatsApp, SMS, and email campaigns.
• Generate performance dashboards and reports.
• Respond to client operational inquiries.
• Test flows and conduct platform sanity checks.

Skills

Fluent in English (spoken and written)

Strong Excel/Google Sheets skills

Detail-oriented with a QA mindset

Multitasking and working under pressure

Basic understanding of APIs and CRM platforms

Job description

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is seeking a highly organized and detail-oriented Technical Support/ Admin Executive to support daily platform operations, client servicing, and internal coordination. This role is ideal for someone with strong analytical skills, a quality-focused mindset, and experience in operations or campaign support.

Responsibilities

Daily Platform Operations

• Launch and schedule WhatsApp, SMS, and email campaigns
• Create, update, and maintain customer journeys and segments
• Perform QA checks prior to campaign deployment
• Monitor campaign performance (delivery, read rates, failures) and elevate issues as needed

Reporting & Analytics

• Generate daily, weekly, and monthly performance dashboards
• Prepare delivery and performance reports in CSV/Excel formats
• Track system KPIs such as throughput, concurrency, and error logs

Customer & Internal Communication

• Manage support inbox and service tickets
• Respond to client operational inquiries
• Coordinate with internal teams including tech, operations, and sales to resolve issues promptly

System Administration

• Set up and manage new accounts or sub-accounts
• Maintain user roles, permissions, and API keys
• Update templates and catalogues on Meta/WhatsApp Manager

Quality Assurance & Testing

• Test flows, campaign journeys, and templates
• Conduct platform sanity checks following deployments or releases

Expected Deliverables

• Zero-error and timely campaign deployments
• Accurate, consistent, and insightful reporting
• Streamlined internal operations and reduced bottlenecks
• Improved client satisfaction through fast and reliable support

Requirements

• Fluent in English (spoken and written)
• 1–2 years of experience in operations, customer success, or campaign support
• Strong Excel/Google Sheets skills (formulas, pivot tables, reporting)
• Highly detail-oriented with a strong QA mindset
• Ability to multitask, work under pressure, and meet tight deadlines
• Basic technical understanding of APIs, CRM platforms, and web-based tools
• Experience launching SMS/WhatsApp/Email campaigns is an advantage (not required)

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary: 30,000 - 40,000 PHP
• Work Set up: Remote
• Work Schedule: Monday to Friday; 9:00 AM to 5:00 PM UAE Time
• Working Device: Will be provided
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.