Technical Support

Mekari; Daerah Istimewa Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading software company in Indonesia is seeking candidates to provide technical support and coordinate with various teams to enhance customer satisfaction. The ideal applicant should have a Bachelor's Degree in IT and be proficient in English. This role offers a competitive salary, premium health insurance, and a hybrid working environment with flexible hours.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Early access to salary

Allowance for sports activities

Flexible working hours

Annual and unpaid leaves

Notebook Ownership Program

Friendly and dynamic work environment

Qualifications

• Fresh graduates are welcome to apply.
• Have basic knowledge in HR Software and/or HR Information System.
• Knowledge in Tax will be a plus point.
• Familiar with Database & HR product will be a plus point.

Responsibilities

• Coordinate with Customer Support Team and other commercial stakeholders.
• Provide technical support and win-win solutions to customers.
• Coordinate with Product and Engineering Team to resolve product problems.

Skills

Analytical skills

Problem-solving skills

Proficient in English

Education

Bachelor's Degree in Information System, Computer Science, or equivalent

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Coordinate with Customer Support Team and other commercial stakeholders by clarifying the customer’s complaint
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products
• Coordinate with Product and Engineering Team to resolve product problems

Requirements / Qualifications

• Candidate must possess at least a Bachelor's Degree in Information System, Computer Science, or equivalent
• Fresh graduates are welcome to apply
• Have basic knowledge in HR Software and/or HR Information System
• Knowledge in Tax will be a plus point
• Familiar with Database & HR product will be a plus point
• Proficient in English (both written and spoken)
• Good analytical and problem-solving skills

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!