Technical Solution Specialist

Hewlett Packard Enterprise; Jakarta Pusat; On-site; IDR 200,000,000 - 340,000,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Technical Solution Specialist to join our Hybrid team, working two days per week from an HPE office. You will diagnose complex incidents, guide technical resolutions, and align solutions with customer needs across storage and compute platforms.

The role emphasizes proactive problem solving, collaboration with account teams, and delivering measurable improvements in IT resilience for enterprise clients.

Qualifications

• Bachelor's degree in computer science/engineering or related field.
• 2–3 years' experience in relevant product lines.
• Hands-on expertise with HPE storage arrays (3PAR, Primera, MSA, StoreOnce) and related technologies.
• Strong foundation in HPE compute (ProLiant, Synergy) and virtualization (Linux, Windows).

Responsibilities

• Diagnose complex customer incidents via log analysis and provide swift resolutions.
• Understand customer IT and business environments to tailor solutions.
• Lead incident analysis, management, and root-cause investigations.

Skills

Troubleshooting

Collaboration

Communication

Customer focus

Education

Bachelor's degree in computer science/engineering

Tools

3PAR

Primera

MSA

Brocade SAN

StoreOnce

Alletra

Nimble

Job description

Technical Solution Specialist

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Complete Care (CC) represents our most advanced and comprehensive support offering, purpose-built for organizations where downtime is not an option. Through strong strategic partnerships and a highly tailored approach, we deliver solutions that safeguard our customers' most critical business outcomes. Clients invest in Complete Care because they trust us to keep their operations resilient, responsive, and always on.

Central to this mission is the Advanced Solution Center (ASC)- a hub of expertise where technical excellence meets urgency. Staffed by highly skilled professionals with a mission-critical mindset, ASC is dedicated to restoring business operations swiftly and effectively. With rapid response capabilities and deep technical knowledge, the team ensures that every challenge is met with precision and speed.

Through a seamless blend of proactive and reactive support, guided by ITIL-based best practices, the Advanced Solution Center enhances system availability and optimizes overall IT performance. Within this dynamic environment, we offer an exciting opportunity for a Technical Solution Consultant to take ownership of end-to-end resolution of complex, high-impact issues faced by HPE enterprise customers, making a tangible difference where it matters most.

Roles and Responsibilities

• Serve as a trusted remote technical expert, diagnosing complex customer incidents through deep log analysis and turning challenges into swift, effective resolutions.
• Develop a comprehensive understanding of each customer's IT and business landscape, ensuring every solution aligns seamlessly with their operational goals and critical priorities.
• Provide strong technical leadership across incident analysis, management, and root cause investigations, guiding issues from disruption to clarity and closure.
• Act as a strategic advisor, clearly communicating recovery plans, building confidence in identified root causes, and designing forward-looking action plans to prevent recurrence while enhancing overall IT resilience.
• Take a holistic view of every incident, driving resolution with a sharp focus on customer experience, consistently meeting and exceeding expectations.
• Collaborate and lead across diverse technical teams, including engineers, field specialists, management, and third-party partners, to accelerate problem resolution and deliver impactful outcomes.
• Partner closely with account teams to support proactive initiatives, contributing to continuous improvement and long-term customer success.

Education and Experience Required

• Bachelor's degree in computer science/engineering or related field
• Minimum 2-3 years' experience in any of the following product lines.
• Hands-on expertise across HPE's storage arrays- including 3PAR and Primera arrays, MSA, Brocade SAN, StoreOnce, and the next-generation Alletra/Nimble platforms
• Strong foundation in HPE enterprise compute, spanning ProLiant and Synergy server architectures, with a solutions-oriented mindset.
• Complemented by exposure to virtualization and open technologies such as Broadcom vSphere, Linux, and Microsoft platforms, bringing added versatility and depth.

Added advantage if the candidate

• Proven collaboration and effective communicator to internal and external customers
• Advanced troubleshooting skills in heterogeneous environment
• Able to lead and drive complex problems

Additional Skills

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Services

Job Level

Specialist

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.