Technical Service Manager

PT Sokonindo Automobile; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An automotive company in Jakarta Utara is looking for a Technical Support Manager to lead and manage dealer support activities nationwide. This role involves providing technical guidance for vehicle issues, supporting dealer training, and ensuring compliance with warranty processes. The ideal candidate should have a Bachelor’s degree in Automotive Engineering and 7–10 years of experience in service management. Strong knowledge of automotive diagnostics and fluency in English are essential. Willingness to travel is also required.

Qualifications

• Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related discipline.
• Minimum 7–10 years of experience in technical service management.
• Strong knowledge of automotive systems, diagnostics, and repair technology.
• Fluent in English (spoken and written).
• Willing to travel for dealer support and technical audits.

Responsibilities

• Lead and manage technical support activities for all authorized dealers.
• Provide technical guidance and problem resolution for complex vehicle issues.
• Monitor and analyze technical cases and implement corrective actions.
• Support dealer service teams through technical visits and audits.
• Ensure compliance with repair procedures and diagnostic processes.

Skills

Technical service management

Automotive systems knowledge

Problem resolution

Fluent in English

Team coordination

Education

Bachelor’s degree in Automotive Engineering

Job description

Lead and manage technical support activities for all authorized dealers nationwide.

Provide technical guidance and problem resolution for complex vehicle issues in the field.

Monitor and analyze major technical cases and ensure proper corrective actions are implemented.

Support dealer service teams through technical visits, audits, and case follow-ups.

Ensure correct implementation of repair procedures and diagnostic processes.

Quality Improvement & Product Feedback

Collect, analyze, and report technical field concerns to the principal / OEM.

Coordinate root cause analysis and countermeasure implementation with related departments.

Support product quality improvement initiatives based on field data and customer feedback.

Monitor warranty claims trends and identify potential quality issues.

Dealer Development & Technical Training

Develop dealer technical capability through training programs and skill development activities.

Evaluate dealer technical performance and ensure compliance with service standards.

Support certification programs for technicians and service advisors.

Ensure publication and distribution of technical bulletins, service manuals, and updates.

Warranty & Technical Compliance

Ensure warranty processes comply with principal policies and guidelines.

Control and evaluate warranty claim accuracy and prevent misuse or fraud.

Manage technical policy communication related to warranty conditions and service standards.

Reporting & Coordination

Prepare technical reports, KPI analysis, and performance dashboards.

Coordinate with Quality, Aftersales, Parts, and Training departments.

Act as technical representative in meetings with the principal / OEM.

Qualifications

Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related discipline.

Minimum 7–10 years of experience in technical service management within ATPM environment.

Strong knowledge of automotive systems, diagnostics, and repair technology.

Fluent in English (spoken and written).

Willing to travel for dealer support and technical audits.