Technical Service Lead — Field & After-Sales

PT Intitek Presisi Integrasi; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology company in Indonesia is seeking a candidate responsible for overseeing technician performance and troubleshooting various issues during software development and product launches. The ideal candidate will possess at least a diploma or bachelor's degree in engineering and have strong leadership skills. Experience in after-sales service and general industries is a plus. The location for this role is Tangerang, where strong analytical skills are also required.

Qualifications

• One year of working experience in the related field is required.
• Experience in troubleshooting, maintenance, and repair will be an advantage.
• Strong leadership and good analytical skills are essential.

Responsibilities

• Responsible for reporting callbacks and controlling technician performance.
• Provide guidance about projects to working groups.
• Troubleshoot issues related to software development and engineering tasks.
• Analyze customer needs and support the sales team.
• Serve existing accounts by managing work orders and resolving problems.

Skills

Basic IT knowledge

Electrical

PLC

Mechanical

Pneumatic

Technical drawing

Education

Diploma (D3) or Bachelor's Degree (D4/S1) in Engineering

Job description

A technology company in Indonesia is seeking a candidate responsible for overseeing technician performance and troubleshooting various issues during software development and product launches. The ideal candidate will possess at least a diploma or bachelor's degree in engineering and have strong leadership skills. Experience in after-sales service and general industries is a plus. The location for this role is Tangerang, where strong analytical skills are also required.