Technical Service Advisor Wood indonesia

Akzo Nobel Paints (Singapore) Pte Ltd; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 150.000.000; Full time

Job summary

A global leader in paints and coatings is seeking a Technical Service Advisor for wood coatings in Surabaya, Indonesia. The role requires over 15 years of experience in furniture finishing and involves providing technical support to sales teams, leading proposal development, and managing technical projects. The candidate must be fluent in English, Indonesian, and Chinese, and should excel in problem-solving and customer relations.

Qualifications

• 15+ years of experience in furniture finishing.
• Excellent problem-solving skills.
• Strong customer relationship abilities.
• Fluency in English, Indonesian, and Chinese.
• Ability to work well under pressure.

Responsibilities

• Provide technical support to empower sales team.
• Lead technical discussions and develop outcome-focused proposals.
• Act as a link between customer needs and internal technical teams.
• Own the execution of technical projects.
• Collaborate with TS team to validate solutions at customer facilities.
• Manage communications with US buyers regarding technical requirements.

Job description

Technical Service Advisor Wood indonesia

To leverage deep technical expertise in wood coatings to provide exceptional, outcome-based service to US buyers & customers. This role is a critical technical bridge between buyer expectation, customers’ needs, sales team's strategy, TS & Lab team's capabilities, ensuring that finish recommendations are technically sound, commercially viable, and delivering on promised performance.

Key Accountabilities

• Drive Technical Support: Use expert knowledge of wood coatings and performance to empower sales team, providing technical details needed to close deals with US buyers.
• Deliver Outcome-Focused Proposals: Lead technical discussions with US buyers to diagnose needs and prescribe coating solutions. Develop proposals that specify performance outcomes (e.g., adhesion, hardness, gloss, scratch resistance, low VOC and other specific requirements).
• Bridge Customer with TS & Lab: Act as vital link between US buyer requirements and internal technical teams. Translate customer needs into clear briefs for TS & Lab teams.
• Manage Technical Projects: Own the technical execution of projects, ensuring recommendations from lab are feasible for TS to implement and meet US buyers & customer's promised outcome.
• Ensure Solution Delivery: Collaborate with TS team to validate solutions at customer's facilities, ensuring the final finish fulfils buyer's performance and aesthetic needs.
• Deal with US buyers & customers, on behalf of company, regarding color panels, spraying schedule, technical requirement and relevant technical problem solving if any.

Education and Experience

• 15 years above Furniture Finishing Experience and well‑knowing problem‑solving skills.
• Better Customer Relationship.
• Communication in English, Indonesia & Chinese.
• Result driven, can work well under pressure.

Business Area

Decorative Paints, Performance Coatings, Buildings and Infrastructure, Transportation.

Company: AkzoNobel – a global paint and coatings leader with a portfolio that includes Dulux, International, Sikkens and Interpon. Headquarters: Netherlands. Operating in over 80 countries with roughly 35,000 employees.