Technical Hatchery Specialist

Merck Gruppe - MSD Sharp & Dohme; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global healthcare company in Jakarta seeks a Veterinary Technician to provide on-site and remote support in poultry hatcheries. Responsibilities include troubleshooting issues, conducting audits, and ensuring customer satisfaction with technical solutions. Candidates should have a DVM degree and 2-3 years in a related role. This hybrid position offers exposure to diverse projects and requires excellent communication and teamwork skills.

Qualifications

• 2–3 years of professional experience in a poultry technical role (hatchery- or farm-focused).
• Demonstrated ability to provide technical support and on-site support to hatchery customers.
• Strong diagnostic and troubleshooting skills for hatchery and poultry farm issues.

Responsibilities

• Provide technical support to hatchery customers using the Company’s product and devices.
• Diagnose and troubleshoot hatchery and farm issues.
• Conduct hatchery audits and monitor KPIs.

Skills

Brand Management

Business

Creative Campaign Development

Customer Experience Management

Data Analysis

Digital Marketing

Healthcare Marketing

Interpersonal Relationships

Market Analysis

Marketing Strategy Implementation

Market Research

Product Development

Product Management

Project Management

Strategic Planning

Swine Production

Teamwork

Troubleshooting

Education

Doctor of Veterinary Medicine (DVM)

Job description

Job Description

Our company is dedicated to preserving and improving the health, well‑being and performance of both livestock and companion animals and the people who care for them. We have a rich history of innovation, commitment to research and entrepreneurship in animal health dating back over 70 years.

Through its commitment to The Science of Healthier Animals®, our company offers veterinarians, farmers, producers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of connected technology that includes identification, traceability and monitoring products.

Job Summary

In this role, you will be responsible to deliver on‑site and remote technical support, troubleshoot hatchery and farm issues, install and maintain hatchery product and devices, and work closely with sales and marketing to improve customer performance and product adoption. Hatchery experience is a strong advantage.

Responsibilities

• Provide on‑site and remote technical support in hatchery customers with the Company’s product and devices related in Poultry Hatcheries
• Diagnose and troubleshoot hatchery and farm issues and deliver prioritized corrective actions
• Conduct hatchery audits and monitor KPIs (fertility, hatchability, chick quality, early mortality)
• Provide marketing support and collaborate with the commercial team to support pre‑sales technical consultations, product demonstrations, trials, and to provide technical inputs for proposals and tender responses.
• Handle multiple projects/accounts, prioritize workload across multiple customer accounts, manage timelines, and ensure timely completion of technical activities.

Requirements

• Doctor of Veterinary Medicine (DVM) degree
• 2–3 years of professional experience in a poultry technical role (hatchery‑ or farm‑focused).
• Demonstrated ability to provide technical support and on‑site support to hatchery customers using company products and equipment.
• Strong diagnostic and troubleshooting skills for hatchery and poultry farm issues (equipment, management, disease/health‑related problems).
• Good communication skills; able to explain technical solutions clearly to customers and colleagues.
• Proven ability to work effectively in multidisciplinary teams and manage multiple projects or accounts simultaneously.
• High personal and professional integrity; adherence to company policies and biosecurity standards.

Required Skills

• Brand Management
• Business
• Creative Campaign Development
• Customer Experience Management
• Data Analysis
• Digital Marketing
• Healthcare Marketing
• Interpersonal Relationships
• Market Analysis
• Marketing Strategy Implementation
• Market Research
• Product Development
• Product Management
• Project Management
• Strategic Planning
• Swine Production
• Teamwork
• Troubleshooting

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

11/23/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R362012