Technical Account Manager, Google Cloud Consulting

Google; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology company in Indonesia is seeking a professional for their Cloud Consulting Services team. The role focuses on aiding customers in adopting cloud technology, managing implementation journeys, and advocating for customer needs. Candidates should have a Bachelor's in a related technical field, minimum 5 years in customer-facing roles, and fluency in Bahasa Indonesia and English. This position requires example experience with cloud operations and involves developing strategic relationships to enhance customer success.

Qualifications

• 5 years of experience in a customer-facing role.
• Experience supporting cloud operations and technical consulting.
• Experience in application/workload migration to public cloud.

Responsibilities

• Lead customer adoption of Google Cloud and manage implementation timelines.
• Advocate for customer needs and drive new feature development.
• Develop stakeholder relationships and understand business needs.
• Plan customer events, ensuring success through collaboration.
• Develop best practices based on customer engagements.

Skills

Customer-facing role experience

Technical communications

Problem-solving skills

Project management

Fluent in Bahasa Indonesia and English

Education

Bachelor’s degree in Computer Science or related field

Job description

Minimum qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience in supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications

• Experience with translating business requirements into technological solutions.
• Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at enterprises.
• Experience in collaborating with channel partners, systems integrators, and third-party developers to deliver solutions.
• Knowledge of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Ability to communicate in Bahasa Indonesia and English fluently to interact with local stakeholders.
• Excellent communication, presentation, problem-solving, and management skills.

About The Job

The Google Cloud Consulting Professional Services team guides customers through their cloud journey to help businesses grow. The team help customers transform and evolve their business through the use of Google’s global network, data centers, and software infrastructure. In this role, you will help to shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to understand business and technical needs.
• Plan for customer events and launches, partner with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.