Tech Support Engineer

bobobox; Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology company in Indonesia seeks a Tech Support Engineer to ensure optimal functionality of tech systems. You will handle network troubleshooting, IT support, and IoT diagnostics while maintaining documentation. Ideal candidates have experience in technical support, strong analytical skills, and a focus on excellent customer service. Enjoy benefits like paid leave, work-life balance, and engaging office events.

Benefits

12 days paid leave

Work-life balance initiatives

Team-building events

Qualifications

• Up to 3 years in technical or IT support roles.
• Exposure to IT, networking, IoT.
• Understanding of TCP/IP, WiFi, routing principles.

Responsibilities

• Perform network troubleshooting and resolve helpdesk tickets.
• Execute pre-deployment checklists and install equipment.
• Document support activities and maintain inventory logs.

Skills

Network troubleshooting

IT helpdesk support

IoT diagnostics

Customer service orientation

Analytical problem-solving

Tools

Wireshark

Bash

PowerShell

Job description

Tech Support Engineer executes day-to-day technical operations across network, IT, and IoT systems, ensuring optimal functionality of site technologies through proactive maintenance and responsive troubleshooting.

What you will do:

• Technical Operations:
  • Perform network troubleshooting (LAN/WiFi connectivity, basic switch configs).
  • Resolve IT helpdesk tickets (hardware/software, desktop support).
  • Conduct IoT device deployments and basic diagnostics.
• Site Preparation:
  • Execute pre-deployment checklists for new sites.
  • Install and configure standard tech equipment.
  • Complete preventive maintenance schedules.
• Operations Support:
  • Document all support activities in ticketing system.
  • Escalate complex issues to senior team members.
  • Maintain equipment inventory logs.

You will fit in this job if you:

• Up to 3 years of professional experience in technical or IT support roles.
• Exposure to multiple technology domains (IT, networking, IoT preferred).
  
• Basic scripting knowledge (Bash, PowerShell).
• Understanding of TCP/IP, WiFi, and basic routing principles.
• Proficiency with network troubleshooting tools (e.g., ping, traceroute, Wireshark).
• Experience in device provisioning, field diagnostics, and remote monitoring.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service orientation.
• Adaptability to shifting priorities and dynamic environments.
• Proactive, responsive, and detail-oriented in documentation.
• Strong sense of accountability and teamwork.

We value that you get more time with your family and friends. Therefore, we comply to Indonesia law by providing 12 days paid leave.

We value work-life balance, therefore for most roles we implemented a scheduled work from the office.

We care about your family at home. Bobobox is committed to ensuring that employees get what's required by Indonesia law.

From sport-focused (Bob's League) to casual networking events (Munch and Mingle). We always have fun at the office!

Covers both in-patient and out-patient for employees. Applicable for certain positions.